Job Purpose

nTo manage ASPAM Scottish School's front office as the first point of contact for parents, students, visitors, staff and external stakeholders, ensuring professional communication, efficient visitor management, accurate record keeping, and a welcoming and secure school environment.

nKey Responsibilities

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- Manage reception and ensure a professional, welcoming and well-organised front office.
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- Attend and route incoming calls/IVR calls promptly and courteously.
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- Welcome and guide parents, visitors, vendors and guests as per school protocol.
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- Maintain visitor registers, appointment records, courier/dispatch records and other front-office documentation.
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- Handle parent enquiries professionally and route concerns to the appropriate department.
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- Support admission enquiries, campus visits, registrations and follow-ups as assigned.
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- Coordinate appointments and meetings with the Principal, leadership and departments.
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- Receive and distribute official documents, couriers and communications.
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- Provide front-office support during PTMs, orientations, examinations and school events.
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- Maintain confidentiality of student, parent, staff and school information.
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- Coordinate with security for visitor verification and access control.
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- Escalate complaints,



emergencies and sensitive matters to the concerned authority.
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- Follow school policies, child-safety protocols, code of conduct, grooming and discipline standards.
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nKey Performance Indicators

nVisitor Management: 100% compliance with visitor-entry procedures

nCall Handling: Prompt, courteous and accurate communication

nRecords: 100% accurate and updated front-office registers

nParent Service: Timely, professional and solution-oriented response

nConfidentiality: Zero unauthorised disclosure of information

nAttendance & Discipline: 100% adherence to assigned timings and school protocols

nEvent Support: Timely and error-free coordination

nRequired Competencies

nExcellent communication skills, pleasant personality, qualified etiquette, patience, multitasking ability, customer-service orientation, computer proficiency, attention to detail, problem-solving ability, confidentiality and a strong sense of responsibility.

nQualification & Experience

nQualification: Graduate in any discipline

nExperience: 1–3 years in front office/reception/customer service/school administration preferred.

nLanguages: Good command of English and Hindi.

📌 School Front Desk Executive/Receptionist (Noida)
🏢 ASPAM Scottish School
📍 Noida