Role summary

Own application-level integration troubleshooting across SAP, Salesforce, Informatica, Esker and revenue systems.

Must-have skills

- SAP interfaces, iDocs, RFCs and APIs
- Informatica or comparable integration tooling
- SAP-to-Salesforce integration
- Batch and interface-failure analysis
- Finance and order-to-cash process understanding

Key responsibilities

- Coordinate end-to-end interface resolution
- Identify source, middleware and target-system failures
- Work with retained infrastructure and vendor teams
- Support approved field, mapping and interface changes
- Maintain interface inventory and support runbooks

Project-specific requirements

- Hands-on L2/L3 production support experience and ability to independently diagnose incidents from day one.




- Willingness to work in the assigned IST/EST-aligned support shift and participate in the defined P1 on-call rotation.
- Strong written and verbal communication with business users, HMH Service Desk, NOC/ProdOps, retained technical teams and product vendors.
- Ability to create and maintain runbooks, KEDB articles, RCA records and transition documentation.
- Experience estimating minor changes, supporting testing and validating production releases.
- Ability to lead cross-tower diagnosis during P1 integration incidents.

Robust capability to separate application remediation from retained infrastructure/platform ownership.

📌 SAP Integration Techno-Functional Consultant (Bengaluru)
🏢 Visionet Systems
📍 Bengaluru