Experience: 10+ Years

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nRole Overview:

nWe are looking for a Service Owner to manage end-to-end service ownership of the REACH program across all relevant Salesforce orgs.

nKey Responsibilities:

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- Manage E2E service ownership across RoW, AU, and CBS orgs.
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- Monitor production tickets and ensure SLA adherence and timely assignment.
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- Manage team capacity, ticket volumes, and leave plans for the 2 FTE support team.
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- Review tickets for accurate information required for future RCA.
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- Identify service improvement and cost optimization opportunities.
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- Monitor Salesforce releases and analyze their impact on production orgs.
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- Maintain required support and service documentation.
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- Prepare and present monthly service review meetings.
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- Conduct User Access Reviews every six months.
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- Ensure adherence to change management and compliance processes.
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- Manage SAST and Fortify activities with InfoSec teams.
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- Participate in sprint planning and support build-team activities.
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- Lead or participate in discussions around backup, archiving, security tools, and POCs.
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- Support ITS PMs with planning and other required activities.
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📌 Salesforce Service Owner (Meerut)
🏢 DataLunix
📍 Meerut