Key Responsibilities

- Handle and coordinate customer enquiries received through email, phone, and other channels.

- Coordinate with the Sales Team for timely quotation preparation and submission.

- Prepare and maintain quotations, Proforma Invoices, Sales Orders, and other sales documents.

- Follow up with customers regarding quotations, orders, payments, and delivery requirements.

- Update and maintain customer and enquiry details in CRM/ERP systems.

- Ensure timely updating of leads, enquiries, follow-ups, opportunities, and sales activities in the CRM.

- Prepare Daily, Weekly, and Monthly Sales MIS and other reports as required by management.

- Maintain proper records of customer data, quotations, orders, and sales documentation.

- Coordinate with Sales, Production, Stores, Dispatch, Accounts, Finance, and Logistics teams for smooth order execution.

- Track pending orders, delivery schedules, dispatch status, and customer requirements.

- Communicate with customers regarding order status, dispatch details, delivery timelines, and other requirements.

- Support the Sales Team in preparing customer presentations, reports, sales data, and business updates.

- Assist in maintaining customer master data, pricing information, agreements, and commercial documents.

- Handle basic customer queries and coordinate with the concerned department for complaints, replacement, warranty, and service-related issues.

- Follow up on pending quotations and help the sales team improve lead and enquiry conversion.





- Maintain proper documentation and ensure compliance with defined sales processes and SOPs.

- Provide administrative and operational support to the Sales Team as required.

- Perform any other sales coordination and operational activities assigned by the reporting manager.

Desired Candidate Profile

Qualification

- MBA/PGDM – Marketing, Sales, Business Management or equivalent preferred.

- BBA/B.Com/B.Tech/B.E./Bachelor's Degree in a relevant discipline.

- Freshers are welcome to apply.

Experience

- Fresher to 1 Year of experience in:

- Sales Operations

- Sales Coordination

- Inside Sales

- Customer Support

- Sales Administration

- B2B Sales

- Candidates with internship experience in Sales/Marketing/Sales Operations will also be considered.

Required Skills

- Good communication and interpersonal skills.

- Basic knowledge of MS Excel, MS Word, and PowerPoint.

- Basic understanding of CRM/ERP software will be an advantage.

- Good follow-up and coordination skills.

- Solid attention to detail and documentation skills.

- Ability to work with multiple departments and manage priorities.

- Good analytical and problem-solving approach.

- Willingness to learn industrial products, sales processes, and business operations.

- Positive attitude, discipline, and willingness to build a long-term career in Sales Operations.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Sales Operations Executive (Greater Noida)
🏢 HoseXperts
📍 Greater Noida