Company Description LAKSHMI CERAMICS AND REFRACTORIES INDIA PVT LTD is one of the leading manufacturers of refractory products, serving industrial clients that require high-performance, heat-resistant materials. The company focuses on quality, reliability, and long-term partnerships with customers in diverse heavy-industry sectors. Its manufacturing operations emphasize consistent product performance, safety, and adherence to industry standards.

Team members join a growing organization where they can contribute to technical excellence and customer-focused service.

Role Description This is a full-time, in office role based in Bengaluru for a Sales and Service Manager. The role involves managing sales activities, including identifying new business opportunities, building and maintaining client relationships, and preparing proposals and quotations for refractory products. The Sales and Service Manager will oversee after-sales service, coordinate with technical and operations teams, and ensure timely resolution of customer issues.

Day-to-day responsibilities include visiting customer sites, conducting product demonstrations, monitoring order fulfillment, and supporting customers with product selection and application guidance. The individual will also track sales performance, prepare reports,



contribute to pricing and negotiation strategies, and help develop initiatives to improve customer satisfaction and retention.

Qualifications

- Experience in industrial product sales or B2B sales, preferably in refractories, ceramics, or related manufacturing sectors.
- Ability to manage customer relationships, handle inquiries and complaints, and provide consultative support on product applications.
- Strong communication, negotiation, and presentation skills, with the ability to engage with technical and non-technical stakeholders.
- Comfort with on-site customer visits, coordination with internal production and service teams, and field-based work in industrial environments.
- Proficiency in basic business tools (e.g., spreadsheets, presentations, email) and familiarity with using CRM or sales tracking systems.
- Bachelor’s degree or equivalent in Engineering, Materials Science, Business, or a related field is beneficial.
- Prior experience in service management or technical support for industrial clients is an advantage.
- Ability to work independently, prioritize tasks, and meet sales and service targets while maintaining high ethical and safety standards.

📌 Sales and Service Manager (Bengaluru)
🏢 LAKSHMI CERAMICS AND REFRACTORIES INDIA
📍 Bengaluru