Key Responsibilities 1. Case Follow-up

- Daily outreach to patients with pending treatment plans (WhatsApp, calls, SMS)

- Track follow-up cadence and conversion to scheduled appointments

- Payment Objection Handling
- Clarify treatment cost, scope, and clinical rationale

- Explain payment plans, EMI options, insurance coverage

- Document objection type (price, timing, clinical doubt, budget) and resolution

- Patient Communication
- Send pre-appointment prep (documents needed, time to allocate, what to expect)

- Send post-consultation treatment summary and next steps

- Handle rescheduling friction and no-show prevention

- Data & Reporting

- Log all follow-ups in patient CRM (case status, objection, resolution)

- Weekly report: cases contacted, conversion %, drop-off reasons

- Flag trends (e.g. "payment plans needed," "clinical doubt common") to clinic lead

- Revenue Realization
- Ensure advance collection/booking before scheduled appointments

- Reduce case abandonment after consultation

- Drive referral follow-up and reminder calls (e.g. post-op, annual checkup)

📌 Revenue Manager (Bangalore East)
🏢 Dezy (Smiles.ai) - Dental, made easy.
📍 Bangalore East