Brand: duckduckbaby

Location: Gurgaon (Golf Course Road)

Employment Type: Full-time

Reporting To: Store Manager

Role Summary

As a Baby Champ (Retail Sales Executive), you’re not just selling adorable baby gear — you're the face of duckduckbaby. Your mission is to bring the brand to life in-store by delivering exceptional customer experiences, hitting sales targets, and making sure every tiny customer (and their grown- up!) leaves with a smile.

Key Responsibilities

- Greet and assist customers in a warm, friendly, and engaging manner
- Understand duckduckbaby’s product line and communicate features, benefits, and care instructions confidently
- Meet or exceed individual and store sales targets
- Achieve daily, weekly, and monthly sales targets set by the store or area manager
- Drive revenue through upselling, cross-selling, and suggesting add-ons based on customer needs
- Convert walk-in traffic into purchases through effective product recommendations and customer engagement
- Ensure shelves are well-stocked, organized,



and clean
- Manage returns, exchanges, and customer complaints with grace and professionalism
- Stay up to date on baby trends and customer needs to make thoughtful recommendations
- Collect customer feedback to share with the team and improve service

Who You Are

- A people person who genuinely enjoys interacting with customers
- Passionate about baby products, parenting lifestyles, or early childhood trends
- Sales-driven with a proactive mindset
- Organized and detail-oriented
- A team player who can also work independently

Qualifications

- Must have a Retail Management / Hotel Management or equivalent degree.
- Retail internship experience would be an added advantage (preferably fashion industry)
- Solid verbal and written communication skills
- Basic understanding of retail KPIs (e.g., footfall, conversions, average transaction value)

📌 Retail Sales Associate (Gurugram)
🏢 Duckduckbaby
📍 Gurugram