Job Title: Relationship Officers

Experience: 2 years

Location: Remote

Notice Period: Immediate to 15 Days.

- To achieve monthly targets assigned individually and for the team.
- To ensure that all telesales activities are directed to meeting sales targets.
- To develop and implement telesales strategies and objectives as well as set challenging sales

target and ensure that these target are achieved.
- To achieve service standards and monitor, evaluate and measure performances to achieve top

productivity and efficiency from systems as well as the product campaigns.
- To drive cross sell effort.

4 Key Result Areas

- Analysis of leads received Select.
- Conversion of leads into Sale
- Updating all the systems as per the call with the customer.
- Processing of the request or offer given to the customer.
- Constant follow up with the concerned department if the process is delayed or not fulfilled as

per the customers request.
- Handling of all customer issues and resolve the same at the earliest and highlight them to the

TL.
- Maintaining all records of the approval, requests and reports handled.
- Compilation of daily and monthly reports and MIS for the team.

5 Operating Environment, Framework and Boundaries, Working Relationships

- Operate in a call center setting.
- Interaction with Team Leader,



Product Manager and Inbound / Outbound Management for

action and follow up. 6 Problem Solving

- Recommendations to management for process improvement through root cause analysis of

problems and recommendations for product / process / procedural changes.
- Real-time crisis management, ownership and problem resolution.
- Resolve working issues within the team as well as between telesales and other units.
- Resolve customer related issues.

7 Decision Making Authority & Responsibility

- Conducting appraisal performance / MBO reviews for self.
- Position quota decision in lead generation and adjustments to accommodate changes in

process.
- Required to make decision on any matter relating to improving leads and customer

satisfaction. 8 Knowledge, Skills and Experience

- University Graduate.
- Excellent people management skills.
- 1-2 years experience in similar work environment.
- Preferably has a practical marketing background.
- Has strong Sales and customer focus and ability to think creatively and work under pressure.
- Excellent presentation skills.
- Good team player with result driven attitude.
- Business sensitive.
- Has analytical and computer skills.
- Adaptable and versatile.

I you have interested share your updated CV to [email protected]

📌 Relationship Officer (Bengaluru)
🏢 Acesoft Labs
📍 Bengaluru