Organization: Kalyanam Karoti, Mathura

Department: Front Office / Administration

Position: Receptionist / Front Desk Executive

Location: Mathura, Uttar Pradesh

Employment Type: Full-Time

About the Role

Kalyanam Karoti is a charitable organization working for the welfare of underprivileged and differently-abled persons through healthcare, eye care, disability rehabilitation, special education, physiotherapy, audiology, and community-based services.

We are looking for a polite, professional, and patient-focused Receptionist to manage the front desk and provide efficient support to patients, visitors, attendants, and staff.

Key Responsibilities

- Welcome and professionally attend to patients, visitors, attendants, and guests.
- Manage the reception/front desk and ensure smooth day-to-day operations.
- Handle incoming and outgoing telephone calls and transfer calls to the concerned department.
- Provide accurate information regarding hospital services, departments, doctors, timings, and facilities.
- Assist patients with registration, appointment scheduling, and enquiry-related services.
- Guide patients and attendants to the appropriate department, doctor, diagnostic area, or service counter.
- Maintain patient/visitor records, registers, and required documentation.
- Coordinate with OPD, nursing, billing, laboratory, pharmacy, administration, and other departments.
- Handle general enquiries and resolve routine issues professionally.
- Maintain proper records of appointments, visitors, calls, and correspondence.
- Assist elderly persons, persons with disabilities, and patients requiring special support.
- Ensure the reception area remains clean, organized, and presentable.
- Maintain confidentiality of patient and organizational information.




- Support hospital administration in routine front-office and documentation work.
- Follow organizational rules, SOPs, discipline, and patient-care standards.
- Escalate complaints or serious issues to the concerned supervisor/administrator.

Required Skills
- Excellent communication and interpersonal skills.
- Polite, courteous, and patient-friendly attitude.
- Good Hindi communication; basic working knowledge of English preferred.
- Basic computer knowledge, including MS Office and data entry.
- Good telephone etiquette.
- Ability to handle multiple enquiries and tasks efficiently.
- Good record-keeping and documentation skills.
- Professional appearance and positive attitude.
- Ability to work in a hospital/healthcare setting.

Qualification
- Minimum: 12th Pass
- Graduate in any discipline will be preferred.
- Diploma/Certificate in Front Office, Hospital Administration, or Customer Service will be an advantage.

Experience
- 1–3 years of experience in hospital, clinic, healthcare, hotel, customer service, or front-office operations preferred.
- Freshers with valuable communication and computer skills may also be considered.

Key Performance Areas (KPI)
- Patient and visitor handling
- Reception and enquiry management
- Appointment/registration support
- Telephone handling
- Accuracy of records and data entry
- Inter-department coordination
- Patient satisfaction and courteous behaviour
- Compliance with hospital SOPs and administrative procedures

Personal Attributes Polite | Responsible | Patient-Friendly | Well-Groomed | Punctual | Team-Oriented | Professional

Salary: As per qualification and experience

Reporting To: Front Office Manager / Administrative Officer / Hospital Administrator

Pay: ₹8,892.97 - ₹20,000.00 per month

Work Location: In person

📌 Receptionist (Mathura)
🏢 Kalyanam Karoti
📍 Mathura