- Make outbound calls to potential and existing customers.
- Handle inbound calls and address customer inquiries.
- Explain products or services to customers and generate interest.
- Follow up on leads to convert prospects into customers.
- Maintain accurate call logs and update customer records.
- Resolve customer complaints in a professional manner.
- Meet daily/weekly call targets and achieve sales or engagement goals.
- Conduct market research to understand customer needs and trends.
- Work closely with the sales or support team to improve customer experience.
- Ensure compliance with telecalling scripts and company policies.
- Stay updated on product knowledge and industry trends.
- Handle rejections positively and maintain professionalism in all interactions.
Requirements & Skills
- Proven experience as a Telecaller, Telesales Representative, or Call Center Agent.
- Excellent communication and interpersonal skills.
- Ability to handle rejection and work under pressure.
- Solid persuasion and negotiation skills.
- Proficiency in using telecalling software and CRM tools.
- Fluency in English and/or regional languages is a plus.
- High school diploma or equivalent; a degree in sales/marketing is a plus.
- Basic computer knowledge and data entry skills.
- Ability to multitask and manage time effectively.