We’re Hiring | Quality Analyst - Spanish Language

Location: Noida

Experience: 1+ Year

Language: Spanish + English

Shift: 24*7

? Key Responsibilities

- Ensure compliance with U.S. collections laws and regulations , including the Fair Debt Collection Practices Act (FDCPA).
- Handle escalated accounts and customer disputes requiring managerial intervention.
- Ensure operational processes are executed in accordance with established Standard Operating Procedures (SOPs).
- Identify operational bottlenecks and recommend practical solutions to improve efficiency.
- Continuously assess processes and identify opportunities for process improvement and operational excellence .




- Collaborate with cross-functional teams to streamline operations and enhance overall service delivery.

? Preferred Candidate Profile

- Minimum 1 year of experience in Spanish voice / Spanish-speaking processes — mandatory.
- Excellent English communication skills .
- B2 level or above Spanish language certification — mandatory.
- Robust problem-solving, communication, and customer-handling skills.
- Ability to manage escalations and work effectively in a process-driven environment.

If you or someone in your network matches this profile, feel free to apply or share this opportunity!

📌 Quality Analyst - Spanish Language (Noida)
🏢 Mount Talent Consulting
📍 Noida