Conduct call audits, provide agent feedback and coaching, prepare quality reports, conduct calibrations and huddles, and ensure compliance with FDCPA, US State Laws, collections regulations.
Resume at:
[email protected]
Required Candidate profile
Knowledge of US 3rd Party collections business.
Excellent Communications Skills
Must be comfortable in nights shifts
Prior experience in Quality Analyst profile
Undergraduate can also apply.
Perks and advantages
One side drop facility, Meal & Medical Facility.
📌 Quality Analyst - US Debt Collection (Noida)
🏢 Provana
📍 Noida