- Ensure compliance with US collections laws and regulations, including FDCPA.
- Handle escalated accounts or customer disputes requiring managerial intervention
- Ensure that operational processes are performed according to standard operating procedures (SOPs).
- Identify operational bottlenecks and recommend solutions to improve efficiency.
- Continuously assess and identify opportunities for process improvements and operational efficiencies.
- Collaborate with other departments to streamline operations and enhance service delivery
Preferred candidate profile Min 1 Year of Experience in Spanish voice mandatory.
Excellent communication skills in English.
B2 & above certification in Spanish language is mandatory
📌 Quality Analyst - Spanish Language (Noida)
🏢 Mount Talent Consulting
📍 Noida
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