Key Responsibilities

- Own projects end-to-end, from initial scoping, requirements and business case through planning, delivery, implementation, closure and transition to BAU.

- Lead complex business change and business transformation initiatives across multiple functions and workstreams.

- Work closely with business leaders, clients, external partners and other stakeholders to define objectives, agree priorities and deliver successful outcomes.

- Act as a trusted partner to stakeholders, confidently challenge assumptions, influence decisions and manage conflicting priorities.

- Identify and manage project risks, dependencies and issues, considering the wider business, commercial, customer, operational and regulatory implications.

- Lead business readiness, stakeholder engagement, communications, training and adoption to ensure successful implementation and sustainable transition into BAU.

- Manage project scope, timelines, resources, budgets, dependencies and delivery outcomes across multiple concurrent workstreams.

- Manage external suppliers and partners, including commercial discussions, performance and delivery dependencies where required.

- In line with PMO best practice, establish appropriate governance, reporting, RAID management and escalation processes while maintaining focus on business outcomes.

- Identify problems early, develop practical solutions and re-plan project delivery where circumstances or business priorities change.

- Provide clear and concise updates to senior stakeholders, including risks, options, recommendations and decisions required.

- Work across international markets and geographically distributed teams,



adapting delivery approaches to different business and regulatory environments.

Ideal Candidate Profile

- 1216+ years of experience in project management, business transformation, business change or operational change.

- Strong experience as a Business Transformation / Business Change / Operations Project Manager.

- Demonstrated experience of personally owning and delivering projects end-to-end, rather than primarily directing large programme teams or PMO functions.

- Experience working with international clients, business stakeholders and/or external partners; consulting experience would be advantageous.

- Strong understanding of how business change impacts operations, customers, risk, compliance, legal requirements and commercial outcomes.

- Proven ability to manage complex stakeholder environments and confidently influence and challenge senior stakeholders.

- Strong problem-solving, communication and decision-making skills.

- Experience managing multiple workstreams and competing priorities in a rapid-paced environment.

- Experience delivering measurable business outcomes such as cost savings, efficiency improvements, customer outcomes, risk reduction or revenue impact.

- Technology/project delivery knowledge is beneficial, but the role is primarily focused on business and operational transformation rather than hands-on technology delivery.

Desirable

- Experience across retail, online and/or mobile channels, particularly projects involving customer-facing or physical retail operations.

- Experience working with regulated businesses or projects involving significant legal, regulatory or compliance considerations.

- PMP, PRINCE2 or equivalent project management certification.

📌 Project Manager (Mumbai)
🏢 Travelex
📍 Mumbai