Remote: Hybrid What Youll Be Doing (Position Summary):

The Procurement PMO Lead Process Enablement & Adoption is responsible for translating approved procurement process design into practical operational execution and driving consistent adoption across the MSP operating model.

This role reports into the Procurement GPO/PMO organization and serves as the lead process enablement resource supporting MSP execution of Source-to-Contract activities. The role works closely with Procurement, MSP, Accenture, IT, Finance, AP, Legal, and other stakeholders to clarify process requirements, support adoption of approved processes, resolve execution questions, and reinforce alignment with Brink's operating model.

This role acts as the bridge between global process governance and day-to-day operational execution by ensuring operational teams understand what to do, how to do it, and when governance escalation is required.

The role is accountable for process clarity, process adoption, operational readiness, knowledge management, governance support, and MSP enablement. While the role does not own global process design, policy decisions, or process strategy, it plays a critical role in ensuring approved processes are consistently interpreted, adopted, and operationalized across MSP teams.

Success in this role will be measured by reduced process-related escalations, improved operational consistency, faster onboarding of MSP resources, stronger operational knowledge retention, increased MSP self-sufficiency, and improved alignment between process design and operational execution.

Work Workplace:

At Brinks, we enable a work environment that supports both performance and flexibility. Work arrangements, including on-site and hybrid options, will be discussed during the interview process based on role requirements and business needs.

How Youll Succeed (Roles & Responsibilities):

Success in this role requires both strong execution and the ability to operate effectively in a global, evolving environment. You will:

Process Interpretation & Operational Guidance:

- Serve as the primary point of contact for MSP process questions and execution clarification.
- Interpret procurement policies, procedures, operating standards, work instructions, and process documentation.
- Clarify process ownership, decision points, handoffs, and escalation paths.
- Translate process requirements into practical operational guidance.
- Ensure consistent interpretation and application of procurement processes across MSP teams.

MSP Process Enablement:

- Work closely with MSP teams to understand operational challenges and areas requiring additional process guidance.
- Support onboarding and training of MSP resources.
- Establish standardized guidance for recurring process questions.
- Reinforce adoption of approved procurement processes and operating procedures.
- Build MSP capability and promote operational self-sufficiency.





Process Adoption & Operating Model Alignment:

- Support adherence to approved processes, operating standards, and governance requirements.
- Identify gaps between intended process design and operational execution.
- Escalate process interpretation issues requiring governance decisions.
- Support deployment and adoption of approved process updates.
- Promote standardized execution aligned with Brink's operating model.

Process Governance & MSP Alignment:

- Serve as the primary liaison between Procurement process owners and the MSP delivery organization.
- Ensure operational execution remains aligned with approved process design, governance standards, and operating procedures.
- Identify gaps between documented process requirements and operational execution and facilitate resolution through established governance channels.
- Provide authoritative guidance on process interpretation and escalate matters requiring process owner or governance decisions.
- Support communication, adoption, and operationalization of approved process changes across MSP teams.

Knowledge Management:

- Develop and maintain process documentation, FAQs, playbooks, job aids, and training materials.
- Maintain centralized repositories for procurement process knowledge.
- Ensure process updates are reflected in guidance materials and training content.
- Promote knowledge sharing and consistent process understanding across MSP teams.

Source-to-Contract Process Support:

- Support operational understanding across intake, sourcing support activities, contracting support, supplier onboarding handoffs, and related workflows.
- Resolve routine process-related questions impacting sourcing cycle execution.
- Reduce ambiguity, rework, and process inconsistencies.
- Improve operational understanding of Source-to-Contract processes.

Continuous Improvement

- Identify recurring process questions, knowledge gaps, and adoption challenges.
- Support root cause analysis of process-related escalations.
- Recommend opportunities for process simplification and standardization.
- Capture lessons learned and incorporate them into operational guidance materials.
- Support continuous improvement initiatives led by Procurement process owners.

Stakeholder Collaboration:

- Coordinate with Procurement, MSP, Accenture, IT, Finance, AP, Legal, and other stakeholders as required to clarify process requirements.
- Support process walkthroughs, workshops, and operational reviews.




- Participate in readiness and stabilization activities for future deployment waves.
- Support communication and training activities related to approved process changes.

Experience:

- Bachelor's degree in Business, Supply Chain, Procurement, Finance, Operations, or related field.
- 5-10 years of experience in procurement operations, sourcing support, shared services, business operations, process improvement, governance, transformation, or related functions.
- Experience supporting sourcing, contracting, supplier onboarding, supplier management, or procure-to-pay processes.
- Experience working in a shared services, BPO, MSP, or operational support environment preferred.
- Experience supporting global process organizations, operating model implementations, or managed service provider environments preferred.
- Exposure to Coupa, ServiceNow, SAP, Oracle, Ariba, or similar enterprise platforms preferred.

Who You Are (Skills / Qualifications):

Must Have Skills:

- Strong understanding of sourcing and procurement processes.
- Ability to translate process documentation into practical operational guidance.
- Strong communication and stakeholder management capabilities.
- Excellent analytical and problem-solving skills.
- Strong documentation and knowledge management capabilities.
- Ability to identify process gaps and execution inconsistencies.
- Strong facilitation and training skills.
- Detail-oriented with strong execution discipline.
- Ability to work effectively across global and cross-functional teams.

Good to Have Skills:

- Translate complex process requirements into actionable guidance.
- Explain procurement processes to operational teams in a clear and structured manner.
- Identify process adoption gaps and proactively drive alignment.
- Work effectively across Procurement, MSP, IT, Finance, and external partners.
- Manage multiple priorities in a fast-paced transformation environment.
- Communicate effectively with operational teams and leadership.
- Balance process discipline with practical operational needs.
- Drive alignment between approved process design and day-to-day execution.

What Brinks Offers:

At Brinks, your goals are a priority. We build on your strengths and ambitions to create opportunities that help you grow and succeed professionally.

- Competitive compensation and performance-based incentives
- Comprehensive benefits and wellbeing support programs
- Opportunities for career progression and continuous learning
- Exposure to global teams and large-scale transformation initiatives
- A collaborative work environment that values inclusion, ownership, and innovation

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained, and disclosed by Brinks and its affiliates as described in the Candidate Privacy Statement.

📌 Procurement PMO Lead, Process Enablement and Adoption (Hyderabad)
🏢 Brinks GSS, India
📍 Hyderabad