Join Us!

Company: International BPO

Domain: International E-Commerce

Location: Pune, Kharadi

Work Mode: Work from Office

Working Days: 5.5 Days

Shift: Rotational Shifts

Transportation: Both-Side Cab Facility as per the hiring zone

Job Summary

PineQ Lab Technology is hiring for an experienced Process Trainer for its current project in International Seller Support / E-commerce (Walmart). One should have strong training and facilitation skills, excellent English communication, and hands-on experience in seller/customer support operations.

Position Responsibilities

- Design and deliver onboarding training programs for new hires and upskilling sessions for existing employees.

- Develop and maintain training manuals, presentations, SOPs, process workflows, and knowledge-base materials.

- Explain e-commerce processes, operational tools, client policies, and quality standards effectively.

- Conduct assessments and monitor trainee performance, learning progress, and knowledge retention.

- Provide regular and constructive feedback to trainees.

- Work closely with Operations Managers, Quality Teams, and client stakeholders to identify training gaps.

- Maintain training attendance, progress trackers, batch reports, and compliance documentation.





- Ensure trainees understand and follow international quality standards, SLAs, and operational benchmarks.

- Support improvement initiatives based on post-training performance and operational requirements.

Minimum Qualifications & Skills

- Education: Any Graduate / Bachelor's Degree is mandatory.

- Experience: Minimum 3 years of experience as a Process Trainer on paper in an International BPO, Seller Support, or E-commerce process.

- Strong knowledge of Seller Support, Merchant/Seller Onboarding, Inventory, Order Management, and Issue Resolution.

- Excellent verbal and written English communication skills.

- Robust presentation, facilitation, coaching, and interpersonal skills.

- Good knowledge of training documentation, assessments, and performance tracking.

- Ability to work with Operations, Quality, and client teams.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful for now. We value your patience throughout this time.

📌 Process Trainer E-commerce (Pune)
🏢 PineQ Lab Technology
📍 Pune