About the Role:

We are hiring a PMO Coordinator to support the delivery operations of a US/Canada-based technology Project Management Office serving enterprise and professional services clients. You'll own resource scheduling for a portfolio of projects, help keep timekeeping data clean and compliant, and support Project Managers with plan maintenance and reporting — all inside ServiceNow PPM.

Key Responsibilities:

- Own day-to-day resource scheduling: build/maintain schedules, process reassignments and capacity changes, monitor over-allocation and conflicts, and improve the scheduling process

- Monitor timesheet/time-entry compliance — review entries for accuracy against project/client/task, follow up with engineers on corrections, and prepare compliance reporting

- Support Project Managers with WBS/task updates, RIDAC logs (risks, issues, decisions, actions, changes), and change/reforecast documentation

- Assemble recurring weekly/monthly project reports — budget vs. actuals, hours consumed, milestone status

- Prepare draft meeting decks, agendas, and notes; track action items to closure





- Use approved AI tools to speed up reporting, notes, and drafting, with human review before anything is issued

Required Skills:

- Hands-on experience with ServiceNow PPM (strongly preferred) or MS Project / Smartsheet / Jira

- Robust Excel skills (lookups, pivot tables, reconciliation)

- Working knowledge of WBS, dependencies, critical path, and change control

- Excellent written communication and attention to detail

- Comfortable working independently and holding stakeholders to deadlines, in a remote, distributed team

Good to Have:

- Background supporting IT or professional services delivery teams (infrastructure, migration, security/compliance projects)

- Experience with timesheet/billing reconciliation

- ITIL or ServiceNow foundational certification

- Prior use of AI tools for reporting or documentation

Education:

Bachelor's degree in Business, Project Management, MIS, Computer Science, or related field (or equivalent practical experience)

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