Role Overview As a Program Manager supporting the Mobilization Lead, you will be responsible for the end-to-end lifecycle of site transitions—from the operational readiness of new launches ( FDOB ) to the strategic decommissioning of legacy spaces ( LDOB ).

This role sits within the Core Delivery Team , advising on and owning the site’s launch and operational strategy. You will work closely with Workplace Design & Delivery (WDD) and draw on expertise from Internal Comms, Culture Clubs, Public Relations, and Site Ops.

This is a high-visibility position requiring the maturity to interact with senior leadership to work effectively with regional Site Hub teams and diverse Enabling Functions .

Key Responsibilities The Program Manager will be highly visible, interacting frequently with senior business stakeholders. We are looking for a self-starter with the executive maturity to manage a project of this scale and visibility.

Core Program Activities:

- Strategic Oversight: Act as Program Manager for identified workstreams, providing regular updates to the core project team.
- Operational Readiness: Monitor and coordinate all activities to ensure the space is fully operational and optimized for the community.
- Site Advocacy: Maintain a deep understanding of the building’s design features, amenities, and USPs to effectively articulate the value proposition to users.
- FDOB & Beyond: Lead the strategy for the highly visible FDOB event—potentially hosting senior global leadership—and manage "Day 2" adoption and Hypercare.

Program Management Strategy & Planning:

- Exhaustive Upfront Planning: Utilize the REWS Framework to build a roadmap that outlines the program strategy and the "Why" for Googlers across BLR.
- Resources: Create the templates, checklists,



and frameworks needed to communicate and deliver the program effectively.
- Stakeholder Interaction: Define engagement models for Vendor Partners, Site Ops, Mobilization, Service lines, Comms etc.
- Transition & Consolidation: Manage the transition of data and activities to the BAU Ops team, including strategies for floor consolidation.

Stakeholder Engagement:

- Stakeholder Analysis: Identify and analyze groups impacted by the move to tailor engagement.
- Space Champions: Recruit and engage "Site Champions" to advocate for the program, manage community anxieties, and drive excitement for both those moving and those remaining in current sites.

Communication & Feedback:

- Comms Strategy: Partner with Internal Comms and PR to manage messaging, timelines, and "What’s Changing" documentation.
- Immersion Plan: Drive excitement through tours, mock-ups, and familiarization activities.
- Pulse Checks: Execute surveys, focus groups, and forums to measure sentiment both pre- and post-opening.

FDOB & Transition to BAU

- Hypercare: Provide critical, increased support during the initial weeks of opening.
- Long-term Adoption: Support the continued evolution of the office culture to ensure the space meets its intended community goals.

Requirements & Qualifications The ideal candidate will possess a blend of strategic foresight and operational grit,



specifically tailored to large-scale corporate real estate environments.

- Qualified Experience: 10–12 years of proven experience in Program or Project Management, specifically within Corporate Real Estate, Workplace Services, or Facilities Operations.
- Domain Expertise: A deep understanding of the end-to-end lifecycle of a building launch, from construction handover through to BAU (Business as Usual) and operational mobilization.
- Strategic Planning: Demonstrated mastery in Exhaustive Upfront Planning. You should be comfortable building complex roadmaps, defining frameworks, and creating the toolsets required to track progress at scale.
- Stakeholder Management: Exceptional ability to navigate and influence senior executive stakeholders. You must possess the "executive presence" to communicate complex project updates clearly and confidently to global leadership.
- Interpersonal & Communication Skills: High emotional intelligence with the ability to manage community anxieties during change. You have a knack for storytelling—articulating the "Why" and the "USP" of a physical space to diverse audiences.
- Cross-Functional Collaboration: Proven track record of working effectively with diverse, multidisciplinary teams (e.g., Design, IT, HR, PR, and Vendor Partners) to achieve a unified goal.
- Operational Maturity: A self-starter who thrives in ambiguity. You can pivot quickly when priorities shift—especially during high-stakes events like FDOB—while maintaining a focus on long-term operational health.
- Change Management: Experience in organizational change, specifically in managing occupancy, stacking strategies, and floor consolidation efforts.

📌 PMO Manager (Bengaluru)
🏢 JLL
📍 Bengaluru