We are hiring a Payment Escalations executive with expertise in managing and resolving payment related issues, overseeing failure payments, and ensuring productive assignment tracking. This role involves leading a team, investigating complex payment discrepancies, and collaborating with internal and external stakeholders to drive timely resolutions.

Key Responsibilities

Manage and resolve payment escalations, ensuring timely resolution of disputes and transaction discrepancies.

Oversee failure payments, including trace & recalls, outgoing/incoming returns, and inbound payment discrepancies.

Monitor and assign cases across payment investigation workflows, ensuring efficient tracking and resolution.

- Coordinate with financial institutions, payment processors, and internal teams to resolve escalated payment issues.

Ensure compliance with global financial regulations and internal SLA-driven workflows.



Analyze failure payment trends and recommend process improvements to enhance efficiency.

Provide training and mentorship to junior analysts, ensuring best practices in payment dispute resolution.

Maintain high accuracy in documentation and reporting, adhering to regulatory standards.

Requirements

Bachelor's degree in Finance, Accounting, or a related field.

2- 6 years in payment investigations, reconciliation, or financial operations, with leadership experience.

Proficiency in payment tracking tools, financial compliance platforms, and reconciliation software.

Strong analytical mindset, leadership abilities, and effective communication skills.

Experience in high-value payment investigations, risk assessment, and fraud detection within multiple payment schemes.

📌 Payments Analyst (Chennai)
🏢 Straive
📍 Chennai