– PATIENT EXPERIENCE EXECUTIVE

Position: Patient Experience Executive

Experience: 2+ Year in Hospital / Healthcare / Customer Service

Department: Patient Experience / Front Office

Job Type: Full-Time

Location: Oncowin Cancer Center

Job Summary

We are looking for a compassionate, professional, and patient-focused Patient Experience Executive to ensure a smooth and positive experience for patients and their attendants throughout their hospital journey. The candidate will handle patient queries, feedback, coordination, and service-related concerns while maintaining high standards of patient care and satisfaction.

Key Responsibilities

- Welcome and assist patients and attendants throughout their hospital visit.
- Act as a point of contact for patients regarding their queries and concerns.
- Coordinate with doctors, nurses, front office, billing, pharmacy, laboratory, and other departments.
- Ensure smooth patient movement and coordination between different hospital departments.
- Regularly interact with patients to understand their needs and concerns.
- Collect and document patient feedback and satisfaction reports.
- Handle patient complaints professionally and coordinate with concerned departments for resolution.
- Follow up on patient complaints and ensure timely closure.
- Conduct patient feedback calls and follow-ups after consultation/treatment when required.
- Assist patients with appointments, investigations, billing, reports, and other hospital services.




- Identify areas where patient service can be improved and communicate observations to management.
- Maintain patient experience records and prepare daily/weekly/monthly reports.
- Support patient awareness and education activities.
- Maintain patient confidentiality and follow hospital policies and protocols.
- Ensure professional communication and courteous behavior with patients and attendants.
- Perform other patient-service-related duties assigned by management.

Required Skills & Qualifications
- Graduate / Diploma in any relevant field.
- Minimum 1+ year of experience in hospital, healthcare, customer service, or patient relations.
- Excellent communication and interpersonal skills.
- Solid listening and problem-solving abilities.
- Patient-friendly and empathetic approach.
- Good coordination and multitasking skills.
- Basic computer and MS Office knowledge.
- Good command of English, Hindi, and Gujarati.
- Ability to handle difficult situations calmly and professionally.
- Pleasant personality and professional appearance.

Preferred Candidate
- Prior experience in Patient Relations / Patient Care / Hospital Front Office will be preferred.
- Experience handling patient complaints and feedback will be an advantage.
- Ability to coordinate effectively with multiple hospital departments.
- Strong service-oriented attitude.
- Good follow-up and documentation skills.

Experience 1+ Year – Hospital / Healthcare / Patient Relations / Customer Service

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Patient Experience Executive (Ahmedabad)
🏢 on cowin hospital
📍 Ahmedabad