About Frozen Fun

We are an authentic Italian gelato brand in India. We have stores across Delhi-NCR & Mumbai. We are also available on online food platforms. Check us out on www.frozenfun.com

Job Location: Mumbai (Chembur)

Key Responsibilities:

- Lead and mentor cross-functional teams, including operations, logistics, and store-level staff

- Manage purchase, inventory & logistics team at factory level

- Oversee day-to-day operations across all retail outlets/stores and manufacturing units

- Implement SOPs to ensure consistency, quality, and operational excellence across locations

- Drive efficiencies in supply chain, cold storage handling, and product flow

- Ensure top-notch customer experience and store-level execution

- Monitor sales performance, customer feedback, and operational KPIs

- Collaborate with store managers to ensure adherence to brand and hygiene standards

- Manage the supply of Quick Commerce, Modern Trade,



and dark store partners (Zomato & Swiggy)

- Ensure minimal wastage, pilferage, and quality deterioration during transit and storage

- Foster a culture of accountability, performance, and continuous improvement

- Support expansion plans for current store openings, process automation, and vendor development.

Preferred Candidate Profile:

- Minimum 5 years of experience in F&B; operations, with strong knowledge of retail store/outlet management

- Experience with cold chain logistics and ice cream or frozen product categories is highly desirable

- Proven ability to handle multi-location operations and large teams

- Strong analytical, leadership, and communication skills

- Bachelor's/Master’s degree in Business, Hospitality, Food Technology, or related field preferred

📌 Operations Manager - West & South India (Mumbai)
🏢 Frozen Fun Gelato
📍 Mumbai