Key Responsibilities

- Governance &
- SLA Tracking:

Monitor daily/weekly SOP adherence across departments, maintain live monitoring registers, and flag SLA breaches.

- Meeting &

- Action Tracking:

Facilitate governance meetings, publish MOM within 24 hours, and drive structured follow-ups with HODs to close action points.

- Escalation &

- Compliance:

Route ground-level risks and non-compliance to the reporting manager within 24 hours with evidence.

- Document Control: Maintain 100% version-controlled governance files strictly within the Microsoft 365 environment.

- Audit Support: Keep compliance records complete and audit-ready at all times for internal and external reviews.

Key Result Areas (KRAs)

- SOP/SLA Adherence: Maintain minimum 90% documented compliance across functional groups.

- MOM Circulation:



Conduct 100% of weekly meetings and issue MOMs within 24 hours.

- Action Point Closure: Achieve 85%+ monthly closure rate on open review items.

- Escalation TAT: Identify and escalate 100% of non-conformities within 24 hours.

- Monthly Reporting: Submit compliance reports by the 7th of every month.

Key Skills &

- Qualifications

- Core Competencies: Solid command over SOP frameworks, governance controls, and document management.

- Technical Skills: Proficiency in Microsoft 365 (Word, Excel, PowerPoint, Teams, SharePoint).

- Preferred: Background in corporate governance, operations coordination, internal audit, or ISO standards.

📌 Operations Coordinator (Mumbai)
🏢 RK Interiors
📍 Mumbai