OPD Operations Management

- Manage day-to-day OPD operations and ensure smooth functioning of all OPD areas.

- Monitor patient flow from registration to consultation, investigations, pharmacy, billing and discharge/referral.

- Ensure adequate availability of counters, consultation rooms, support staff and other resources.

- Identify operational bottlenecks and take corrective action.

- Ensure OPD readiness before commencement of daily operations.

Patient Experience

- Ensure timely and courteous service to patients and attendants.

- Monitor waiting time, queue management and patient movement.

- Handle escalated patient/attendant concerns and coordinate timely resolution.

- Monitor patient feedback and implement improvement measures.

- Ensure proper communication regarding doctor availability, delays, appointments and services.

Manpower Management

- Plan and deploy OPD manpower based on patient volume and operational requirements.

- Prepare duty rosters and ensure adequate staffing during peak hours.

- Monitor attendance, punctuality, grooming and discipline of OPD staff.

- Identify manpower gaps and coordinate with HR for recruitment/replacement.

- Conduct regular team briefings and performance reviews.

Doctor & Department Coordination

- Coordinate with consultants, visiting doctors and clinical departments for smooth OPD operations.

- Monitor doctor schedules,



clinic timings and consultation availability.

- Coordinate changes in doctor schedules and communicate them to concerned teams.

- Ensure appropriate coordination between OPD, Nursing, Billing, Pharmacy, Diagnostics, Front Office, Insurance and other departments.

Revenue & Business Support

- Monitor daily OPD volumes, consultation revenue and department-wise performance.

- Track conversion opportunities for investigations, procedures and admissions.

- Identify revenue leakage and ensure proper billing practices.

- Monitor cancellations, no-shows and appointment utilization.

- Support hospital initiatives for increasing OPD footfall and service utilization.

MIS & Reporting

Prepare and review periodic reports covering:

- OPD footfall

- Doctor-wise patient volume

- Current vs. repeat patients

- Waiting time

- Appointment utilization

- Patient complaints

- Revenue and service utilization

- Manpower deployment

- Operational issues and corrective actions

Team Development

- Conduct daily/weekly team huddles.

- Identify training requirements and coordinate with HR/Training team.

- Coach employees on patient handling, communication and service standards.

- Set performance expectations and monitor KPIs.

- Promote teamwork, discipline and accountability.

📌 OPD Manager (Indore)
🏢 Ankura Hospital
📍 Indore