OFFICE ADMINISTRATOR, TELECALLER & ACCOUNTS COORDINATOR

B4M NHQ – School of Audiography & Music Technology

Location: Panampilly Nagar, Kochi, Kerala

Employment Type: Full time

About the Role

B4M NHQ is looking for a responsible, organized, and communication-oriented Office Administrator, Telecaller & Accounts Coordinator to manage day-to-day office administration, student enquiries, follow-ups, basic accounts, fee records, and invoicing.

The ideal candidate should be comfortable communicating with students and parents, handling phone calls and WhatsApp communication, maintaining financial records, preparing invoices, and coordinating administrative activities.

Key Responsibilities Telecalling & Student Enquiries

- Handle incoming calls and enquiries from prospective students and parents.
- Explain B4M NHQ courses, eligibility, duration, fees, schedules, and admission procedures.
- Follow up with prospective students through phone calls and WhatsApp.
- Maintain proper records of enquiries, follow-ups, and admissions.
- Coordinate with the academic and management teams regarding student enquiries.
- Follow up with leads and assist in converting enquiries into admissions.
- Maintain regular communication with prospective students until the admission process is completed.

Office Administration
- Manage day-to-day administrative activities of the office.
- Maintain student records, files, forms, and other documentation.
- Coordinate student registrations, admissions, and related documentation.
- Maintain attendance and basic office records.
- Coordinate communication between students, faculty, administration, and management.
- Assist in scheduling meetings, classes,



workshops, and other activities.
- Ensure the reception and office area are organized and maintained properly.
- Handle data entry, Excel/Google Sheets, Google Forms, email, and WhatsApp communication.
- Support the management team with general administrative tasks whenever required.

Day-to-Day Accounts & Invoicing
- Maintain day-to-day records of student fee collections, payments, and outstanding amounts.
- Update and maintain student fee/payment trackers.
- Prepare and issue invoices, receipts, quotations, and payment-related documents.
- Maintain records of invoices raised and payments received.
- Follow up with students/clients regarding pending fee payments.
- Maintain proper records of expenses and day-to-day office transactions.
- Assist with basic bookkeeping and reconciliation of payment records.
- Maintain organized digital and physical records of financial documents.
- Coordinate with the management/accounting team regarding GST, TDS, invoices, and other financial documentation.
- Ensure all invoices and payment records are accurate and properly filed.
- Prepare basic payment summaries and outstanding payment reports when required.

Candidate Requirements
- Good communication skills in English and Malayalam.




- Hindi communication skills will be an added advantage.
- Good telephone etiquette and interpersonal skills.
- Basic to intermediate knowledge of MS Excel / Google Sheets.
- Basic knowledge of invoicing and accounting procedures.
- Familiarity with GST invoices, receipts, quotations, and payment records will be an advantage.
- Good organizational and record-keeping skills.
- Ability to handle confidential financial and student information responsibly.
- Ability to multitask and manage administrative, telecalling, and accounts-related responsibilities.
- Prior experience in office administration, telecalling, accounts, educational institutions, front office, or customer relations will be an advantage.

Preferred Candidate We are looking for someone who is:
- Friendly and approachable with students.
- Confident and professional while communicating over the phone.
- Organized and detail-oriented.
- Comfortable handling numbers, payments, and financial records.
- Proactive with follow-ups.
- Responsible and trustworthy when handling accounts and documents.
- Able to work independently as well as part of a team.
- Interested in working in the music, audio, media, and education industry.

Working Hours Monday – Friday: 9:30 AM – 5:00 PM

Saturday: 9:30 AM – 1:00 PM

Location

B4M NHQ – School of Audiography & Music Technology

Panampilly Nagar, Kochi, Kerala

Salary

Salary: Based on experience, qualifications, and skill set.

To Apply

Interested candidates may send their CV/Resume along with their contact details to B4M NHQ.

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person

📌 OFFICE ADMINISTRATOR, TELECALLER & ACCOUNTS COORDINATOR (Panampilly Nagar)
🏢 NHQ (Noise Head Quarters)
📍 Panampilly Nagar