NOC + SOC Lead

Experience: 8-12 Years

Shift: 24x7 Operations Leadership

Team Size: 14 Resources (L1/L2 Analysts)

Role Summary The NOC + SOC Lead will be responsible for leading 24x7 Network and Security Operations, ensuring service availability, security monitoring, incident response, and operational excellence. The role will manage a team of 14 analysts, provide technical leadership, handle major incidents, drive SLA compliance, and act as the primary customer escalation point.

Key Responsibilities

Operations & Service Delivery

- Lead and manage 24x7 NOC and SOC operations.

- Ensure continuous monitoring, alert triage, and incident management.

- Manage shift coverage, resource planning, and operational governance.

- Drive SLA, KPI, and service quality compliance.

- Conduct daily, weekly, and monthly operational reviews.

Incident & Security Management

- Lead Major Incident (P1/P2) management and escalation activities.

- Oversee security investigations, threat analysis, and incident response.

- Ensure rapid escalation of high and critical security incidents.

- Drive Root Cause Analysis (RCA) and Problem Management.

- Govern runbooks, operational procedures, and escalation matrices.

Technical Leadership

- Provide hands-on guidance across:

- Datadog (Infrastructure & Application Monitoring)

- CrowdStrike Falcon (Endpoint Security & Threat Detection)





- Databricks & SQL (Security and Operational Analytics)

- Microsoft Sentinel / Splunk

- Azure & AWS Cloud Operations

- Microsoft Defender XDR

- Network Technologies (TCP/IP, DNS, VPN, Firewalls)

Team & Stakeholder Management

- Lead, mentor, and develop NOC/SOC engineers.

- Drive technical training, certifications, and knowledge management.

- Manage customer communications and executive escalations.

- Ensure high-quality shift handovers and operational reporting.

Required Skills

- 8+ years in NOC, SOC, or IT Operations.

- 3+ years managing 24x7 support teams.

- Strong expertise in Datadog, CrowdStrike, Databricks, SQL, SIEM platforms, and Cloud Operations.

- Experience in Incident Management, Security Operations, and Service Management.

- Excellent stakeholder management and communication skills.

Preferred Certifications

- ITIL 4 Foundation / Managing Professional

- Microsoft SC-200

- AZ-500 or AWS Security Specialty

- CISSP / CySA+ / CEH

- CrowdStrike Certifications

- Datadog Certification

Success Measures

- 24x7 operational and security coverage.

- 98% SLA compliance.

- Effective incident and escalation management.

- Robust team performance and customer satisfaction.

- Continuous improvement in monitoring, security posture, and operational efficiency.

📌 NOC + SOC Lead (Chennai)
🏢 SRM Technologies
📍 Chennai