Network Support Engineer

Location: Faridabad, Haryana

Employment Type:Full-time

Experience: 1–3 years

Industry: CPaaS | Cloud Communications | SaaS | Gen-AI

About Wocom365

At Wocom365, we provide cloud communication and AI-powered customer engagement solutions, including Voice, SMS, WhatsApp, RCS, Cloud Contact Center and AI Voicebots & Chatbots.

About the Role

We are looking for a Network Support Engineer to manage and troubleshoot network and communication infrastructure, connectivity and voice-related issues.

Key Responsibilities

- Monitor and troubleshoot network connectivity and communication issues.
- Configure and troubleshoot SIP, firewalls and network switches.
- Troubleshoot IP, routing, connectivity and voice traffic issues.
- Monitor network performance and resolve technical incidents.
- Coordinate with internal teams and vendors for issue resolution.
- Maintain network documentation and resolve recurring issues.

Requirements

- 1–3 years of experience in Network Support or a similar role.
- Mandatory:



Strong knowledge of SIP, Firewalls and Network Switches.
- Good understanding of TCP/IP, LAN/WAN, DNS and routing.
- Knowledge of VoIP and network troubleshooting.
- Strong problem-solving and communication skills.
- CCNA or equivalent certification is an added advantage.

Important

Only candidates with hands-on knowledge of SIP, Firewalls and Network Switches should apply. Candidates without knowledge of these three areas will not be considered.

What We Offer

- Competitive salary.
- Exposure to CPaaS, Cloud Communications and Gen-AI technologies.
- Hands-on experience with enterprise communication and networking solutions.
- Learning and growth opportunities opportunities.

Walk-in Interview

Location

RPS, 12th Avenue, Tower-5, 0409, 4th Floor, Faridabad

How to Apply

Interested candidates can apply directly through LinkedIn or contact:

Email: [email protected]

📌 Network Support Engineer (Faridabad)
🏢 WOCOM365
📍 Faridabad