Job Title: CRM Platform Support Lead

nLocation: Gurgaon (Hybrid)

nExperience: 5+ Years

nWork Mode: Hybrid

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nRole Overview

nWe are looking for a CRM Platform Support Lead who will manage the day-to-day operations, support, and improvement of the Microsoft Dynamics 365 CRM platform .

nThe person will handle CRM issues, incidents, changes, configurations, integrations, user support, and will also guide the support team.

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nKey Responsibilities

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- Manage daily operations and support of Microsoft Dynamics 365 CRM .
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- Troubleshoot CRM issues and provide technical support to users.
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- Handle incidents, service requests, and production issues .
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- Manage CRM changes, updates, configurations, and deployments.
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- Monitor CRM performance and identify areas for improvement.
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- Work on data migration, data cleansing, data quality and security .
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- Support CRM reports and dashboards.
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- Work with business teams to understand requirements and provide CRM solutions.
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- Manage CRM integrations with other systems.
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- Maintain CRM technical documentation.
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- Ensure CRM security, compliance, and data protection.
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- Coordinate with vendors and manage SLA/service-related activities .
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- Mentor and guide CRM support team members.
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- Work closely with IT, business,



and other technology teams.
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- Participate in continuous improvement and CRM enhancement initiatives.
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nMust-Have Skills

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- Microsoft Dynamics 365 CRM – 5+ years
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- Strong Dynamics 365 CRM Configuration & Development
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- Power Platform / Power Apps
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- Power Apps Portals / Power Pages – Mandatory
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- C# / .NET
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- Plugins
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- SSIS
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- Azure Cloud – Mandatory
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- SQL Server / SQL
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- Web Services / API development
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- Logic Apps / Function Apps / Web Apps
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- MVC & multi-tier architecture
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- Azure DevOps – Positive to have
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- Agile methodology – Good to have
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nGood to Have

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- Experience in Health Insurance / Insurance domain
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- NoSQL database knowledge
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- Team mentoring / technical leadership experience
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- Strong stakeholder management skills
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nIdeal Candidate

nSomeone who has strong Dynamics 365 CRM technical + production support experience , can troubleshoot and manage CRM operations independently, and has the ability to lead/mentor a CRM support team .

nImportant: Ye role pure D365 Developer role nahi hai . Isme CRM Support + Technical + Team Lead/Platform Management ka combination chahiye.

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