Job role - Caregiver Acquisition & Operations Manager

Reporting to - Founder

Grade - IV

Location - Mumbai

Key Objectives -

This role will be responsible for building and maintaining Nonnas caregiver sourcing, recruitment, managing caregiver onboarding and engagement, and supporting the family enquiry-to-placement journey.

This role will own the end-to-end caregiver acquisition and initial family enquiry process for Nonna like sourcing caregivers, screening and engaging them, maintaining an active caregiver pool, and handling family enquiries to understand their caregiver requirements and move them towards placement.

Caregiver Acquisition

- Source caregivers through referrals, local networks, communities, agencies and digital channels as directed by Founder.
- Conduct initial telephonic screening and assess experience, availability, location and suitability.
- Ensure the Caregiver Registration Form is filled
- Coordinate documentation and background verification.
- Build and continuously replenish Nonna’s caregiver database.

Caregiver Operations

- Maintain accurate and updated caregiver profiles.
- Track caregiver availability, preferences, joining status and drop-offs.
- Regularly engage with caregivers to maintain an active supply pool.
- Coordinate caregiver interviews, introductions and joining.
- Coordinate Caregiver Verification agency and provide details to ensure verification completion ontime

Family Enquiry Management

- Respond to and call family enquiries promptly.
- Understand family requirements including child age, timings, location, experience, duties and budget.
- Qualify enquiries and maintain accurate lead information.
- Coordinate suitable caregiver profiles and follow-ups.

Placement & Follow-up

- Coordinate the caregiver-family matching process.




- Follow up with both parties through interview and placement.
- Track reasons for rejection, drop-out and failed matches.
- Escalate critical issues to the Founder.

Caregiver Retention

- Ensure qualified Caregiver with Families match
- Ensure continuity of Caregiver with the Family
- Ensure periodic checks on Caregiver as per defined checklist
- Capture Caregiver and Family feedbacks and testimonies

MIS & KPI Tracking

- Maintain daily CRM/Excel records.
- Track acquisition, enquiries, interviews, matches, placements and drop-offs.
- Provide a easy daily/weekly performance report.
- Identify recurring operational issues and suggest improvements.

Key KPIs

- Qualified caregivers acquired per month
- Active caregiver pool growth
- Family enquiries contacted within defined TAT
- Shortlist Qualified family requirements
- Shortlist qualified Caregiver & Family matches
- Interviews coordinated
- Monthly placements
- Caregiver Retention
- Family & Caregiver follow-up completion
- MIS tracking accuracy
- Daily Meaningful Summary reporting

Skills & Competencies Essential skills : Relationship Management through telecalling | Objective Follow-up | Effective communication | Negotiation / Persuasion | Excel | Problem Solving | Execution Discipline

Technical Skills : MS Word, MS Excel, Presentation preparation, Basic AI understanding

Behavioural competencies: Patience | Ability to listen and observe | Ownership | Persistence | Empathy | Attention to Detail | Responsiveness | Ability to work with targets | Ability to handle ambiguity

Language: Good spoken English and Hindi mandatory. Marathi /local language is an advantage.

Qualification - 12th Grade pass or Graduate (Advantage).

Experience - 1-2 yrs working in Call centre as agents, Nurses with min 6mths Exp, Fresher Graduate. Role & responsibilities

Preferred candidate profile

📌 Nanny Recruitment Coordinator (Mumbai)
🏢 Elevatecxconsulting
📍 Mumbai