- Check pending and undelivered consignments from the previous day.

- Prepare and circulate the daily pending report by 10:00 AM.

- Review SLA deviations and follow up with the concerned hubs.

- Check pending POD status and identify old/urgent PODs for follow-up.

- Review emails and attend to client queries and escalations.

- Coordinate with hubs regarding delivery issues, holds, shortages, damages, address issues and other exceptions.

- Handle client calls, queries and escalations related to consignments.

- Verify received PODs and follow up for missing or incorrect PODs.

- Coordinate re-attempts, return consignments, cancellations and special delivery instructions.

- Prepare and update daily MIS reports.

- Coordinate return pickup requirements after receiving necessary client confirmation.

- Escalate major delays to the concerned teams for immediate action.





- Follow up on consignments committed for same-day delivery.

- Ensure client queries and escalations are closed or updated within the required timeline.

- Monitor team activities and follow up on pending tasks.

- Follow up with hubs for final delivery confirmations.

- Check POD updates received during the day and update the required records.

- Ensure critical pending issues are properly followed up or handed over for further action.

Key Area Responsibilities

- Control Tower Monitoring
- Client Coordination & Escalation Handling

- Operations Coordination
- POD Monitoring & Follow-up

- MIS Reporting

- SLA Tracking

- Team Supervision
- Delivery & Return Shipment Coordination

📌 MT- Control Tower Executive (Kochi)
🏢 Driver Logistics
📍 Kochi