Location: Noida
Market: US Process
Experience: 2+ Years
Shift: US Shift / Night Shift
Industry: US Travel / Car Rental / Cruise
We are looking for an experienced Merchant Dispute & Chargeback Specialist to manage payment disputes, chargebacks, and merchant payment operations for the US market. The ideal candidate should have hands-on experience in handling payment gateways, resolving customer disputes, and coordinating with banks and payment processors.
KEY RESPONSIBILITIES
- Manage and resolve merchant disputes and chargebacks for US transactions.
- Handle payment gateways such as Stripe, PayPal, and other payment processors.
- Investigate disputed transactions and identify potential fraud.
- Prepare and submit chargeback representment documentation.
- Coordinate with payment processors, acquiring banks, and internal teams.
- Monitor chargeback deadlines and ensure timely responses.
- Process refunds and resolve payment-related issues.
- Reconcile payment transactions and identify discrepancies.
- Maintain accurate records of disputes, chargebacks, and resolutions.
- Ensure compliance with payment processing policies and procedures.
REQUIREMENTS
- Minimum 2 years of experience in Merchant Disputes, Chargebacks, or Payment Operations.
- Experience handling US market transactions.
- Knowledge of payment gateways and card payment processes.
- Understanding of chargeback reason codes and dispute resolution.
- Solid analytical and problem-solving skills.
- Good communication and documentation skills.
- Proficiency in MS Excel and payment management systems.
PREFERRED EXPERIENCE US Travel / Car Rental / Cruise Process
E-commerce / Fintech / Payment Operations
Chargeback Management & Merchant Disputes Payment Reconciliation & Billing
SALARY
As per industry standards and candidate experience.
Interested candidates can share their updated CV.
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits
- Flexible schedule
- Work from home
Work Location: In person
📌 merchant dispute & chargeback (Noida)
🏢 BOOKNEX
📍 Noida