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- Solid communication and interpersonal skills to effectively train and guide service technicians and stakeholders.
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- Conduct soft skills training programs for service teams to improve customer handling, professionalism, and communication.
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- Provide product training sessions to ensure technicians have complete technical knowledge of products and installation standards.
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- Ensure Window Master Certification for all service technicians through structured training and assessment programs.
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- Conduct regular site audits, submit detailed observations/reports, and prepare training plans based on identified gaps
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- Coordinate with the Quality and Product Development teams to share field findings and update corrective action plans with the service team.
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- Visit escalated customer sites, prepare Root Cause Analysis (RCA), and implement corrective and preventive action plans.
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- Develop and prepare training content, SOPs, presentations, manuals, and learning materials for service teams.
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- Possess strong presentation and slide preparation skills for conducting effective training sessions and management reviews.
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📌 Master Trainer - Installation, WIndows (New Delhi)
🏢 Asahi India Glass Limited (AIS)
📍 New Delhi