Company: GoFix Solutions Pvt. Ltd.

Department: Technical / Service Operations

Location: Chennai

Employment Type: Full-time

Experience: 4 years in mobile phone repair, with hands-on experience in both Android and Apple devices

Role Purpose

We are looking for an experienced Mobile Technician Trainer who can train, mentor, and develop mobile technicians across all levels of repair, from basic troubleshooting to advanced motherboard and component-level repairs.

The ideal candidate should have strong hands-on expertise in both Android and Apple/iPhone devices, with the ability to diagnose complex hardware and software issues and convert practical technical knowledge into structured training programs.

Key Responsibilities1. Technician Training & Development

- Conduct technical training programs for new and existing mobile technicians.
- Train technicians across L1, L2, L3 and L4 repair levels.
- Develop practical and theoretical training modules covering mobile hardware, software and troubleshooting.
- Conduct hands-on demonstrations and practical repair sessions.
- Assess technicians through practical tests, technical assessments and certification programs.
- Identify skill gaps and create individual development plans.
- Mentor technicians to improve repair quality, productivity and first-time-right performance.

2. Android & Apple Repair Training
- Provide comprehensive repair training for Android smartphones and Apple iPhones.
- Train technicians on different brands, models and generations of smartphones.
- Cover common and complex issues related to:
- Display and touch
- Battery and charging
- Camera
- Speaker and microphone
- Network and connectivity
- Power-related issues
- Software and OS issues
- Water/liquid damage
- Boot-loop and dead-phone conditions
- Face ID / biometric-related issues
- iPhone-specific hardware and software troubleshooting

3. L1 – Basic Repair & Diagnosis

Train technicians on

- Device inspection and initial diagnosis
- Basic troubleshooting
- Safe device opening and closing procedures
- Display and battery replacement
- Charging-port and speaker replacement
- Basic software troubleshooting
- Basic parts replacement
- ESD and safety procedures
- Proper use of repair tools and equipment

4. L2 – Intermediate Repair

Train technicians on

- Advanced component replacement
- Connector and flex-related issues
- Charging and power-related troubleshooting
- Microsoldering fundamentals
- Basic board-level diagnosis




- Multimeter and DC power supply usage
- Short-circuit identification
- Circuit and schematic understanding

5. L3 – Advanced Board-Level Repair

Train technicians on

- Motherboard-level troubleshooting
- Component-level diagnosis
- IC-level troubleshooting
- Short detection and isolation
- Power-line diagnosis
- Charging and display circuit troubleshooting
- Audio and network circuit diagnosis
- Advanced microsoldering
- IC replacement and rework
- Schematic and board-view analysis

6. L4 – Expert / Component-Level Repair

Train advanced technicians on

- Complex motherboard failures
- Advanced component-level troubleshooting
- CPU, RAM and storage-related diagnosis
- Advanced power-management issues
- Complex short-circuit cases
- Advanced iPhone motherboard repair
- Layered-board troubleshooting where applicable
- Data-preservation-oriented repair practices
- Advanced microsoldering and rework techniques
- Complex Android motherboard repair

7. Training Content & Process Development
- Create SOPs, repair guides and technical training materials.
- Develop troubleshooting flowcharts and diagnostic procedures.
- Create practical training videos and demonstrations where required.
- Maintain technical training documentation.
- Keep training content updated based on new smartphone technologies and repair trends.
- Standardize repair methods across service centers.

8. Quality & Performance Monitoring
- Monitor the technical performance of trained technicians.
- Evaluate repair quality and identify recurring mistakes.
- Analyse repeat repairs, rejection rates and repair failures.
- Work with Service/Quality teams to improve repair standards.
- Conduct refresher training based on field issues and quality observations.

Required Technical Skills
- Strong hands-on experience in Android and Apple/iPhone repair.
- Excellent knowledge of smartphone hardware and software.
- Strong motherboard and component-level troubleshooting skills.
- Positive knowledge of schematics and board-view software.
- Proficiency in multimeter and DC power supply usage.




- Strong microsoldering and rework skills.
- Knowledge of IC identification and replacement.
- Experience in diagnosing short circuits and power-related issues.
- Knowledge of charging, display, audio, camera and network circuits.
- Understanding of iPhone-specific hardware architecture and repair challenges.
- Good knowledge of Android smartphone hardware across multiple brands.
- Ability to troubleshoot dead, no-power, boot-loop and liquid-damaged devices.
- Strong understanding of ESD, safety and repair best practices.

Training & Soft Skills
- Excellent technical communication and presentation skills.
- Ability to explain complex technical concepts in a simple manner.
- Strong coaching and mentoring capability.
- Patient and systematic approach to training technicians.
- Ability to conduct practical demonstrations.
- Strong problem-solving and analytical skills.
- Ability to evaluate technician skill levels objectively.
- Good documentation and reporting skills.
- Willingness to continuously learn new smartphone technologies.

Qualification
- ITI / Diploma / Certification in Electronics, Mobile Repair or a related technical field preferred.
- Relevant hands-on industry experience can be considered in place of formal qualifications.

Experience

4–8 years of relevant experience in mobile phone repair, preferably with significant hands-on experience in both Android and Apple devices.

Experience as a Senior Mobile Technician, Master Technician, Technical Trainer, Service Trainer or Technical Lead will be preferred.

Key Performance Indicators (KPIs)

- Technician training completion rate
- Technician certification/pass rate
- Improvement in technician skill levels
- First-Time-Right repair percentage
- Reduction in repeat repairs
- Reduction in repair rejection rate
- Training effectiveness
- Repair quality improvement
- Technician productivity improvement
- Compliance with repair SOPs and safety standards

Preferred Candidate Profile The ideal candidate is a hands-on Master Technician who can both repair and teach. The candidate should be comfortable handling everything from basic part replacement to advanced motherboard/component-level repairs and should be capable of training technicians across L1, L2, L3 and L4, covering both Android and Apple/iPhone platforms.

Pay: ₹45,000.00 - ₹65,000.00 per month

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Master Mobile Technician – Trainer (Chennai)
🏢 Congruence Holdings
📍 Chennai