Iron Asylum is looking for a hands-on Operations Manager to own the full D2C and B2B order operations function. This is a senior individual contributor and team leadership role — you will be accountable for every order reaching its destination on time, managing the ops executive, owning all escalations, handling insurance and logistics claims, and reporting operational health directly to stakeholders and leadership. You will also own the logistics vendor relationships, cost efficiency, and SLA compliance across the function.

Order Operations & Team Management

●Own end-to-end order fulfilment across D2C (Shopify) and B2B (distributors, retailers) channels

●Manage and guide the Order Tracking Executive — set daily priorities, review outputs, resolve blockers

●Ensure zero untracked orders and maintain high dispatch and delivery TAT standards across both channels

●Review daily tracking reports from the executive and act on exceptions immediately

Escalations & Claims

●Own all operational escalations — delayed deliveries, missing shipments, damaged goods, partner disputes

●File and follow through on insurance claims for lost or damaged shipments — end to end

●Coordinate with logistics partners and warehouse to resolve escalations within defined SLAs

●Maintain an escalation log — issue type, responsible party, resolution timeline, outcome

●Feed recurring escalation patterns back to leadership with recommended policy changes

Logistics Vendor Management

●Own the relationship with all logistics partners — negotiate rates, terms, and SLAs

●Evaluate and onboard current logistics vendors based on cost, coverage, and reliability





●Cross-verify all logistics invoices against rate agreements — approve only what is correct

●Maintain and monitor delivery performance rates by partner — flag underperforming partners

●Define and enforce SLAs with logistics partners and the external warehouse team

●Continuously optimise logistics costs without compromising delivery quality

Inventory & Warehouse Coordination

●Track B2C and B2B inventory levels — escalate to management when any SKU approaches threshold

●Serve as the senior point of contact with the external warehouse for all operational matters

●Ensure inward stock, dispatch processes, and returns are handled correctly and logged

●Coordinate ahead of sale or festive surges — align warehouse and logistics on capacity and priority

Finance Coordination & Reporting

Reconcile logistics costs monthly — share verified data with finance for accounts closure

Tally COD remittances received against orders delivered — flag and resolve mismatches

Submit monthly ops reports to stakeholders — sales by platform, logistics cost, delivery rates, RTO

Provide operational input for any policy reviews — returns, replacements, write-offs — based on ground data

WHAT WE ARE LOOKING FOR





●4–7 years of experience in D2C or B2B operations, logistics, or supply chain — preferably in FMCG, health, or e-commerce

●Proven experience managing logistics vendors — negotiations, SLAs, invoice verification

●Has handled escalations and insurance/logistics claims independently

●Strong reporting ability — can translate ops data into clear stakeholder updates

●Comfortable on Shopify and logistics platforms (Delhivery, Shiprocket, etc.)

●High ownership mindset — does not wait to be told, closes loops independently

●Proficient in Google Sheets / Excel — builds trackers and reports without support

●Strong communicator — can work across warehouse teams, logistics partners, and internal leadership

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits

- Cell phone reimbursement
- Leave encashment
- Paid time off
- Provident Fund

Ability to commute/relocate:
- Bengaluru, Karnataka 560076: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
- How many years of exp in B2B & D2C Order Operations & Team Management
- How many years of exp in Escalations & Claims management?
- How many years of exp in Logistics Vendor Management
- How many years of exp in Inventory & Warehouse Coordination
- How many years of exp in Finance Coordination & Reporting
- What is your current monthly salary?
- What is your expected monthly salary?
- What is your notice period?

Experience:
- D2C & B2B Operations: 5 years (Required)

Location:
- Bengaluru, Karnataka 560076 (Required)

Work Location: In person

📌 Manager-C &B Operations (Bengaluru)
🏢 Iron Asylum
📍 Bengaluru