We are looking for a passionate Learning & Quality Manager to join our team and drive a culture of learning, service excellence and continuous improvement.

✨ Key Responsibilities:

- Lead the property’s Learning & Development initiatives

- Plan and deliver engaging training programs aligned with IHG standards

- Drive service excellence and quality standards across the resort

- Monitor guest feedback, quality scores and brand standards

- Conduct quality audits and identify opportunities for improvement

- Partner with HODs to identify training needs and develop colleagues

- Support onboarding, induction and ongoing development programs

- Drive a robust learning culture and continuous improvement mindset

- We’re Looking For:





- Relevant experience in Learning & Development / Quality within the hospitality industry

- Strong understanding of luxury hospitality and service standards

- Excellent communication, presentation and facilitation skills

- Passion for people development and service excellence

- Strong interpersonal and stakeholder management skills

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

📌 Learning & Quality Manager (Chennai)
🏢 IHG Hotels u0026amp; Resorts
📍 Chennai