Job Title: Team Leader

Department: Delivery Quality

- Participate in client calls and understand the quality requirements both from process perspective and for targets
- Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
- Identify errors with high Inspection efficiency
- Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol
- Ensure correction of the error by the respective Operations associate
- Coach employees to minimize errors and improve performance
- Provide inputs to the training team on common mistakes made to enhance training curriculum
- Test files/batches for current clients/processes to be processed as part of familiarization
- Generation of QA reports on a daily basis
- Attainment of Internal & External SLA as per Process Defined.




- Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics
- Record identified errors. This is an organizational record & can be used by the organization as it deems fit

Job Specification:

- Must be a graduate (Bachelors or Masters)
- Minimum of 6 Years of Professional and Relevant Experience in Medical Coding (Home Health speciality)
- Must have experience in Client and Stakeholder Management, Team Management.
- Good understanding of quality matrices
- Should have good understanding of quality tools

Shift Details: General Shift / Day Shift

Work Mode: WFO

Locations: Omega Healthcare Management Services Private Limited, TAMIL NADU

📌 LEAD - DELIVERY QUALITY (India)
🏢 Omega Healthcare
📍 India