The IT Systems Team L1 Engineer is responsible for providing first-level technical support to end users, maintaining IT assets, configuring systems, and ensuring smooth day-to-day IT operations. The role involves troubleshooting hardware, software, network, and user account issues while escalating complex incidents to higher-level support teams when required.

ROLES & RESPONSIBILITIES:

Key Responsibilities

- Provide Level 1 technical support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows operating systems and standard business applications.
- Perform user account creation, modification, and password resets using Active Directory.
- Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and Office applications.
- Diagnose and resolve hardware, software, and basic network connectivity issues.
- Install, image, and configure recent laptops and desktops for end users.
- Manage onboarding and offboarding IT activities,



including user account setup and asset allocation.
- Track and maintain IT assets using the organization's IT Asset Inventory Tool.
- Update inventory records for laptop assignments, internal asset movements, dual-laptop allocations, and project transfers.
- Coordinate laptop replacements, repairs, warranty support, and vendor follow-up.
- Provide remote support using approved remote administration tools.
- Install software updates, security patches, and antivirus solutions.
- Document incidents, service requests, and resolutions in the IT ticketing system.
- Escalate unresolved or critical issues to L2/L3 support teams within defined SLAs.
- Support meeting room equipment, printers, scanners, and other office IT infrastructure.
- Follow IT security policies, standard operating procedures, and compliance requirements.

📌 Server Support Engineer (Chennai)
🏢 Kaar Technologies
📍 Chennai