- Provide L1/L2 technical support to users for hardware, software, network, and system-related issues.
- Troubleshoot Windows 10/11 desktops, laptops, printers, scanners, and other IT peripherals.
- Manage Active Directory, user accounts, password resets, Group Policy, DNS, and DHCP.
- Install, configure, maintain, and troubleshoot Windows operating systems and applications.
- Support Microsoft 365, Outlook, Teams, SharePoint, and other business applications.
- Troubleshoot LAN/WAN, Wi-Fi, VPN, switches, routers, and basic firewall-related issues.
- Perform IT asset allocation, inventory management, tracking, and audit activities.
- Manage endpoint devices using SCCM/Intune or similar endpoint management tools.
- Monitor systems and network infrastructure and coordinate with ISP/vendor teams for issue resolution.
- Perform OS installation, system upgrades, patching, antivirus, and security-related activities.
- Maintain IT documentation, SOPs, asset records, and incident/service request records.




- Support employee onboarding, offboarding, asset handover, and access-related activities.
- Provide remote and onsite technical support to users across different locations.
- Participate in infrastructure maintenance, network testing, backup, and disaster-recovery activities.

Required Skills
- Strong troubleshooting knowledge of Windows desktop and laptop systems.
- Positive knowledge of TCP/IP, DNS, DHCP, VLAN, VPN, LAN/WAN, and Wi-Fi.
- Hands-on experience with Active Directory and Group Policy.
- Knowledge of Cisco/Extreme/Meraki networking equipment is preferred.
- Knowledge of Microsoft 365 administration and troubleshooting.
- Experience with IT asset management and ticketing systems.
- Basic knowledge of PowerShell or Python automation is an advantage.
- Good communication and problem-solving skills.

📌 /technical support (Bengaluru)
🏢 Policybazaar.com
📍 Bengaluru