Position Overview The Key Account Manager will be responsible for managing and growing the company's key-account portfolio. The role focuses on increasing revenue from existing strategic accounts, improving reorder frequency, driving cross-selling and upselling, recovering dormant accounts, and working closely with BDEs and Customer Success.

Key Responsibilities

- Own and manage the company's key-account portfolio, including account selection, entry, exit, and quarterly reviews.

- Develop a monthly growth plan for each key account covering purchase history, gaps, order frequency, decision-makers, next-order targets, new categories, and design opportunities.

- Convert account plans into weekly BDE action plans through 15-minute weekly huddles and track execution.

- Participate in high-value reorders, new-category opportunities, at-risk accounts, and dormant-account win-backs while keeping the BDE involved and accountable.

- Identify and act on at-risk accounts as soon as their normal ordering cycle is missed.

- Drive cross-selling and upselling by coaching BDEs on category expansion, product pitching, and price negotiations.





- Work closely with Customer Success to resolve account issues before initiating growth pitches.

- Monitor account performance and prepare monthly portfolio reports covering revenue, category penetration, reorder frequency, at-risk conversions, and dormant-account recovery.

Key Performance Indicators (KPIs)

- Key-account revenue growth vs. baseline

- Reduction in average reorder gap

- Average Order Value (AOV) of key accounts

- Category penetration accounts purchasing 3+ product categories

- At-risk account conversion within 30 days

- Dormant key accounts recovered per quarter

- Weekly BDE action-list completion – 95%+

Candidate Profile

- Strong experience in B2B sales / key account management.

- Proven ability to manage high-value clients and drive account growth.

- Strong understanding of cross-selling, upselling, retention, and win-back strategies.

- Excellent communication, negotiation, relationship management, and team-coaching skills.

- Data-driven approach with solid CRM and reporting discipline.

- Experience in diamond Jewellery, Jewellery, or related B2B industries will be an advantage.

📌 Key Accounts Manager (Surat)
🏢 CDL Fineshine
📍 Surat