Only Local Chennai Candidates, Please

Experience: 0–1 Years / Freshers

Employment Type: Full-Time

Location: Chennai

Job Summary

We are looking for a Junior Product Support Representative to join our product support team.

Key Responsibilities

- Provide first-level product support to customers through phone, email, chat, and online meetings.
- Understand customer queries and provide clear, step-by-step solutions.
- Reproduce and document reported issues.
- Create and maintain support tickets with accurate details.
- Escalate technical issues to the development/QA team when necessary.
- Follow up with customers until issues are resolved.
- Assist with product demonstrations and basic user training .
- Collect customer feedback and share it with the product team.
- Maintain professional communication with customers.

Skills Required




- Good English communication skills , both written and verbal.
- Basic understanding of web applications and software products.
- Positive problem-solving and analytical skills.
- Ability to learn new software quickly.
- Patience and a customer-friendly attitude.

Qualification
- Any Bachelor's degree.
- Freshers with good communication and basic computer knowledge can apply.

Ideal Candidate A 0–1 year candidate who is enthusiastic about software products, enjoys helping customers, communicates clearly, and is willing to learn and grow in a product-support environment. Apply: [email protected]

Company: eHash Software Solutions Pvt.Ltd

Website: www.ehashsoft.com

📌 Junior Product Support Representative (Chennai)
🏢 EHASH Software Solutions P
📍 Chennai