Mandatory to have- Fluent French language skills – Customer language

- Ability to take ownership for standardization, automation

- Ability to drive technical issues towards resolution

- Understands and complies to controls in own area

- Excellent interpersonal and communication skills

- Responds positively to direction and shows energy in delivering what is expected within own area of work

- Ability to effectively prioritize and deliver on promises

- Proactive, solution-focused mind-set and positive “can do” attitude

- Entrepreneurial attitude to drive issues towards resolution

- Ability to work in often pressurized environment

- Receptive to feedback and is willing to learn from mistakes

- Active team player
- Deliver process related trainings for newcomers

- Train the Team on recent / changed process steps

- Initiate and coordinate assessments in the team to ensure the knowledge is cascaded and conduct frequent refresher training to bridge the gaps

- Take proactive steps to standardize the process across markets and co-ordinate process change planning and implementation

- Work closely with Team Leader and Governance team in communicating the change Ensure the process documentations are in place and keep a track on the updates and ensure the updates are also documented in Desk Top Procedures

- Support operations by changing the priorities of incidents raised. Change the priorities as per request from team, monitor and communicate the issues and its impact on operations

- Support CARM (Sarbanes Oxley) / GAR audits

- Ownership of GL reconciliations




- Acting as a role model

- Support Team Leader and Manager (taking part in project, reporting and analysis)

- Lead customer ledger (cash and credit note allocation, up-to-date information about disputes, write offs, reconciliation)

- Ensure all SAP documents (invoices, credit and debit notes) are billed and delivered to customers

- Monitor interfaces, resolve all interface and EDI related issues

- Raise and respond to Internal Query Management ticket on time as appropriate in order to drive customer queries towards resolution (e.g. price, delivery, A&P;, rebate related deductions)

- Maintain relationship with STC Customer Facing Team

- Support other STC processing activities (customer data, order entry, billing, clearing, price and delivery credit note creation, customer spend, rebate processing)

- Execute Anti-Money Laundering and OFAC checks as appropriate

- Reporting (daily, weekly and monthly reports)

- Any other tasks requested by line manager

- Timely credit blocked order release according to market needs and 3PL order transfer timelines.

- Timely direct debit and outgoing payment runs according to market needs SLAs

- No hidden operational risks and issues

- No control failures
- Standardization and automation targets Essential

- Deep knowledge of Accounts Receivable process and controls

- Accounts Receivable working experience

- Deep SAP knowledge
- Strong PC literacy, excellent Excel skills

- Excellent interpersonal and communication skills

- High accuracy

📌 Junior Manager 5C (Gurugram)
🏢 Diageo
📍 Gurugram