Technical Support EngineerJob Overview

We are looking for a skilled Technical Support Engineer to provide technical assistance to customers, troubleshoot software and system issues, and ensure a smooth user experience. The ideal candidate should have strong troubleshooting skills, technical knowledge, and excellent communication abilities.

Key Responsibilities

- Provide technical support to customers through email, chat, phone, and support tickets.
- Troubleshoot and resolve software, application, API, and system-related issues.
- Investigate reported problems and identify the root cause.
- Reproduce bugs and work with development teams to resolve technical issues.
- Monitor and troubleshoot API failures, integration issues, and data-related problems.
- Assist customers with account, configuration, access, and product-related issues.
- Escalate complex technical issues to development, DevOps, or engineering teams when required.
- Maintain accurate records of customer issues, troubleshooting steps, and resolutions.
- Create and maintain technical documentation, FAQs, and troubleshooting guides.
- Monitor recurring issues and suggest improvements to reduce support requests.
- Test fixes and verify that reported issues have been resolved.
- Maintain clear and professional communication with customers throughout the resolution process.
- Assist with system monitoring and basic production support activities.

Required Skills




- Robust troubleshooting and problem-solving abilities.
- Good understanding of web applications, APIs, HTTP/HTTPS, JSON, and databases.
- Basic knowledge of Linux, networking, DNS, and cloud environments.
- Familiarity with API testing tools such as Postman.
- Ability to read and understand application logs and error messages.
- Basic knowledge of SQL and database troubleshooting.
- Strong written and verbal communication skills.
- Ability to work under pressure and manage multiple support requests.
- Familiarity with ticketing and support management systems.

Good to Have
- Experience with Node.js, JavaScript, React, or other web technologies.
- Knowledge of AWS, Azure, Docker, or other cloud platforms.
- Experience with monitoring and logging tools.
- Understanding of Git and software development workflows.
- Experience supporting SaaS products or B2B technology platforms.
- IT support or technical certifications.

Experience 1–4 years of experience in technical support, application support, software support, or a related field.

What We’re Looking For A customer-focused technical professional who can diagnose issues quickly, communicate solutions clearly, collaborate with engineering teams, and ensure customer problems are resolved efficiently.

Pay: ₹9,504.97 - ₹40,159.64 per month

Work Location: In person

📌 IT Technical Support Engineer (Gurugram)
🏢 EnOpSy
📍 Gurugram