Job Title : IT Support Specialist - Tier 2

- Experience : 1 - 4 years in IT support, service desk or desktop support.

:

- Provide day-to-day technical support for hardware, software and corporate systems.
- Manage incidents and service requests from initial response through confirmed resolution.
- Troubleshoot Windows, macOS, Microsoft 365, VPN, DNS and DHCP-related issues.
- Administer users, groups, licences, MFA and access within Microsoft Entra ID/Azure AD.
- Manage device enrolment, application deployment, compliance policies and configuration profiles through Microsoft Intune.
- Support employee onboarding, internal transfers and offboarding activities.
- Handle access requests through established IAM and approval workflows.
- Maintain endpoint security, patching, hardening and compliance standards.
- Escalate complex issues to Security, Cloud Operations or Engineering teams and track them through closure.
- Maintain accurate asset, software licence and service-desk records.
- Prepare knowledge-base articles, troubleshooting guides and operational runbooks.
- Identify recurring issues and recommend permanent solutions.
- Use PowerShell,



Microsoft Graph or similar tools to automate routine administrative tasks.
- Use approved AI tools to support troubleshooting, documentation and script development.
- Review and validate all AI-generated commands before using them in production.
- Follow information-security, data-privacy and least-privilege requirements.

Key Skills :

- Windows and macOS troubleshooting
- Microsoft 365 administration
- Microsoft Entra ID/Azure AD
- Microsoft Intune or another MDM platform
- MFA and identity-access management
- PowerShell and Microsoft Graph
- Networking fundamentals, including DNS, DHCP and VPN
- Endpoint security and Microsoft Defender
- Ticketing systems and knowledge-base management
- Solid written and verbal communication

Preferred Qualifications :

- Bachelor's degree, relevant IT certification or equivalent practical experience.
- Microsoft certifications such as MD-102 or SC-300 would be advantageous.
- Experience supporting a distributed or remote workforce.
- Exposure to security compliance, access reviews or audit documentation.
- Experience integrating or standardising IT systems following an acquisition.

📌 IT Support Specialist - Windows OS/Mac OS (India)
🏢 Bradford Consultants
📍 India