19 Sep
|
Naukri e-Hire
|
Gurugram
19 Sep
Naukri e-Hire
Gurugram
Roles and Responsibilities :
- Manage IT tickets from creation to resolution, ensuring timely and effective issue resolution.
- Collaborate with internal teams to identify root causes of issues and implement preventative measures.
- Utilize ServiceNow platform to track and manage tickets, as well as provide detailed reporting on ticket status and metrics.
- Provide exceptional customer service by responding promptly to client inquiries via phone, email, or chat.
Job Requirements :
- 1-5 years of experience in IT support or a related field.
- Proficiency in ticket management tools such as ServiceNow or similar platforms.
- Solid understanding of ITIL processes and best practices for incident management.
📌 IT Support (Gurugram)
🏢 Naukri e-Hire
📍 Gurugram