Service Management & Governance

Lead end-to-end IT Service Management operations aligned with ITIL best practices.

Define, implement, and govern ITSM processes including Incident, Problem, Change, Request, and Service Level Management.

Ensure consistent service delivery and operational excellence across business-critical applications and infrastructure services.

Drive service governance meetings and provide regular service performance reports to leadership.

Required Skills

Solid experience in IT Service Management (ITSM).

Expertise in Service Management and Service Level Management.

Hands-on experience with Incident Management, Problem Management, and Change Management.

Experience managing SLAs, OLAs, KPIs, and Service Reporting.

Proficiency with ITSM/Ticketing tools such as ServiceNow, Jira Service Management, Remedy, BMC Helix, or Freshservice.





Experience working in Agile and Scrum environments.

Strong knowledge of Azure Active Directory (Azure AD/Entra ID).

Excellent stakeholder, vendor, and team management skills.

Strong analytical, communication, and problem-solving capabilities.

Preferred Qualifications

ITIL V3/V4 Foundation or Intermediate Certification.

Agile/Scrum Certification (CSM, SAFe, PMI-ACP) is a plus.

Experience in enterprise support, cloud operations, or infrastructure services.

Exposure to automation, monitoring, and service improvement initiatives.

Pay: ₹389,366.96 - ₹1,326,433.09 per year

Experience

- 16years: 10 years (Required)

Work Location: In person

📌 IT Service Management Lead (Bengaluru)
🏢 AaadhyaRaj Technologies
📍 Bengaluru