Job Summary

2 TO 3 YEAR EXPERIENCE REQUIRED

Qualification - BSC - IT

We are looking for an experienced IT Assistant Manager to support and manage the organization’s IT infrastructure, hardware, network, systems, and software applications. The role will be responsible for ensuring smooth day-to-day IT operations, troubleshooting technical issues, coordinating with vendors, maintaining IT assets, and supporting users across the organization.

The ideal candidate should have solid hands-on knowledge of IT infrastructure and hardware, along with working knowledge of software, operating systems, applications, networking, and IT security.

Key Responsibilities

- IT Infrastructure & Hardware

Manage and maintain desktops, laptops, printers, scanners, servers, UPS, and other IT equipment.

Monitor and maintain IT infrastructure, including LAN/WAN, Wi-Fi, switches, routers, firewalls, and related equipment.

Handle hardware installation, configuration, troubleshooting, repair, and preventive maintenance.

Maintain IT asset inventory, tagging, allocation, warranty, AMC, and lifecycle records.

Coordinate with vendors and service providers for hardware repairs, replacements, AMC, and infrastructure support.

Ensure proper backup and availability of critical IT infrastructure.

- Network & System Administration

Monitor network connectivity and troubleshoot LAN/WAN and Wi-Fi issues.

Perform basic administration of Windows/Linux systems as required.

Manage user accounts, permissions, access rights, and system configurations.

Support servers, storage systems, backup solutions, and other infrastructure components.





Assist in maintaining network and system documentation.

- Software & Application Support

Provide technical support for Windows, Microsoft 365/Office applications, email, antivirus, and other business applications.

Install, configure, update, and troubleshoot software applications.

Coordinate with software/application vendors for issue resolution and upgrades.

Support ERP, HRMS, CRM, or other business applications as applicable.

Maintain software licenses and ensure compliance with licensing requirements.

Identify recurring application issues and recommend improvements.

- IT Helpdesk & User Support

Provide Level 1/Level 2 technical support to employees.

Resolve hardware, software, network, email, printing, and access-related issues.

Manage IT support tickets and ensure timely resolution within agreed SLAs.

Guide users on IT systems, applications, security practices, and troubleshooting.

Escalate complex technical issues to the appropriate internal team or vendor.

- IT Security

Support implementation of IT security policies and procedures.

Ensure antivirus/endpoint protection is installed and updated.

Assist with access control, password policies, system updates, and patch management.





Monitor and report potential security incidents.

Support data backup, recovery, and business continuity procedures.

- IT Operations & Management

Assist the IT Manager in planning and implementing IT infrastructure projects.

Prepare IT reports, asset records, maintenance schedules, and documentation.

Monitor IT expenses, AMC contracts, licenses, and vendor performance.

Coordinate IT activities across different departments and locations.

Participate in infrastructure upgrades, system migrations, and technology implementations.

Ensure IT policies and procedures are followed across the organization.

Required Technical Skills

Infrastructure & Hardware

Desktop/Laptop troubleshooting

Servers and storage – basic to intermediate knowledge

Printers and peripherals

Networking equipment

LAN/WAN/Wi-Fi

Routers, switches, firewalls

UPS and basic data-center infrastructure

Software & Systems

Windows OS and basic Linux knowledge

Microsoft 365 / MS Office

Email systems

Antivirus/Endpoint Security

Backup solutions

ERP/HRMS/CRM or other business applications

Software installation, configuration, and troubleshooting

Networking

TCP/IP, DNS, DHCP

VLAN and basic routing concepts

Wi-Fi troubleshooting

VPN and remote connectivity

Basic firewall administration

Management & Administration

IT asset management

Vendor management

AMC/contract management

IT documentation

Helpdesk/ticketing systems

SLA management

IT policies and procedures

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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