Position: IT Administrator

Location: Kochi, Kerala

Who We AreProficio Therapy Services is a mission driven therapy organization dedicated to improving the lives of children and families. We provide high quality ABA Therapy, Speech Therapy, and Occupational Therapy through our family of licensed clinical entities:

- AGES Learning Solutions LLC ABA Therapy
- Proficio Speech Therapy Group Inc Speech Therapy
- Childs Play Therapy Services PC – Occupational Therapy

Today, we operate 11 clinics across the United States, supported by more than 250 clinicians. We are actively expanding into additional cities throughout California and Utah, with international growth underway in India and the Middle East. Our teams are backed by strong clinical leadership, reliable operational systems, and a culture built on respect, inclusion, and collaboration. Whether you’re starting your career or stepping into leadership, you’ll find opportunities to grow, contribute, and make a meaningful impact every day.

At Proficio, your work truly matters and so does your growth. Join us as we continue building a unified, global therapy organization dedicated to empowering children and families.

Job Summary

We are looking for an experienced IT Administrator to manage the organization’s IT infrastructure, systems, devices, and user support needs. This role will oversee IT asset management and inventory, user access, hardware and software administration, troubleshooting, IT security, and coordination with external vendors. The position requires a proactive and organized professional who can work independently while supporting teams in the US.

Roles and Responsibilities

- Manage day-to-day IT support for our US-based clinics and corporate teams, ensuring employees have the technology and access they need.




- User provisioning
- MDM management
- Manage IT assets and inventory, including laptops, desktops, iPads, and other company equipment.
- Set up, configure, and maintain laptops, desktops, iPads, software, user accounts, email, and system access.
- Troubleshoot hardware, software, network, connectivity, and other technical issues remotely and coordinate onsite support when needed.
- Support employee onboarding and offboarding, including equipment assignment, access setup, and retrieval of company assets.
- Manage software licenses, system updates, endpoint security, and basic cybersecurity requirements.
- Coordinate with external IT vendors and service providers when required.
- Maintain accurate IT records, asset tracking, and documentation.
- Identify opportunities to improve IT systems, security, and technology processes across the organization.

Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Minimum 5 years of experience in IT administration, IT support, or a similar role.
- Experience managing IT assets, including laptops, desktops, and iPads, along with user accounts and software.
- Experience with user account and access management.
- Experience working with a US-based healthcare organization will be an added advantage.
- Strong troubleshooting, problem-solving, organizational, and communication skills.
- Ability to work independently and provide timely support.
- Strong communication and interpersonal skills.

Work Schedule

- Full time – Hybrid (Kochi)
- Night Shift to support US operations and payer working hours.
- Ability to collaborate with US-based teams and accommodate operational requirements as needed.

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits

- Health insurance

Work Location: In person

📌 IT Administrator (Kochi)
🏢 Proficio Therapy Services
📍 Kochi