Role & responsibilities An International Voice Process typically involves handling calls from customers or clients in other countries, providing support, resolving issues, and maintaining service quality.

Key Responsibilities

- Handle inbound and/or outbound international calls professionally.

- Understand customer requirements and provide accurate information and solutions.

- Communicate clearly in English, with good pronunciation, grammar, and listening skills.

- Resolve customer complaints, queries, and service-related issues within the defined TAT/SLA.

- Verify customer details and follow required security and authentication procedures.

- Document every interaction accurately in the CRM/ticketing system.

- Escalate complex or unresolved issues to the appropriate department or supervisor.

- Follow company process guidelines, scripts, policies, and compliance requirements.

- Maintain a professional and customer-friendly approach, even with difficult customers.





- Meet assigned KPIs, such as Average Handling Time (AHT), Quality Sco re, Customer Satisfaction (CSAT), and First Call Resolution (FCR).

Preferred candidate profile

- Graduate or undergraduate with good communication skills.

- Excellent spoken English with transparent pronunciation and a neutral accent.

- Strong listening, interpersonal, and customer-handling skills.

- Comfortable handling international customers over the phone.

- Good problem-solving and decision-making abilities.

- Basic knowledge of computers, email, and CRM applications.

- Ability to work under pressure and meet performance targets.

- Willingness to work in rotational shifts/night shifts as required.

- Candidates with prior experience in International BPO, Customer Support, Voice Process, are preferred.

📌 International Voice Process Executive,Team Lead (Hyderabad)
🏢 Jobography Recruiting Services
📍 Hyderabad