An International BPO professional manages outsourced business processes for global clients, providing customer support, technical assistance, and other services while ensuring high-quality service delivery across multiple communication channels.Key ResponsibilitiesInteract with clients from various countries to resolve inquiries and provide solutions efficiently, maintaining high customer satisfaction levels Handle inbound and outbound calls, emails, and chat support for customer service or technical assistance Document customer interactions and updates accurately in CRM systems for record-keeping and follow-up Collaborate with internal teams to resolve complex issues and escalate priority concerns when necessary Adhere to company policies, service level agreements,



and quality standards Participate in training programs to enhance skills and service delivery Required Skills Excellent verbal and written communication skills in English; proficiency in additional languages is highly valued Solid problem-solving abilities and attention to detail Ability to manage multiple tasks, work under pressure, and adapt to a fast-paced environment Cultural sensitivity and the ability to interact effectively with clients from diverse backgrounds Basic computer literacy and familiarity with CRM or support software

📌 International BPO Executive (Navi Mumbai)
🏢 Kini Global Tech
📍 Navi Mumbai