Manager – Learning Architect (Instructional Design Lead)
nLocation: India
nDepartment: Talent Transformation / Learning Architecture
nReports to: Head of Learning Architecture
n
nRole Overview
nWe are seeking a highly skilled and forward-thinking Manager – Learning Design to lead a team of instructional designers and drive the creation of modern, high-impact learning solutions across global operations.
nThis role will combine instructional design expertise, adult learning theory application, strong project leadership, and advanced digital learning innovation to deliver scalable, business-aligned learning programs in a rapid-paced BPO environment.
nThe ideal candidate will bring both strategic leadership and hands-on design experience , with a strong command of emerging learning technologies (e.g., AI, VR, digital simulations) and exceptional writing standards aligned with the Chicago Manual of Style .
n
nKey Responsibilities
n1. Learning Design & Strategy
n
n
- Lead the design, development, and deployment of end-to-end learning solutions across multiple global accounts
n
- Apply adult learning principles to create engaging, outcomes-driven programs
n
- Partner with stakeholders to align learning strategies with business goals and performance outcomes
n
- Ensure consistent application of instructional design methodologies (ADDIE, SAM, Design Thinking)
n
n
n2. Team Leadership & Capability Building
n
n
- Manage, mentor, and develop a team of instructional designers
n
- Establish design standards, governance, and quality assurance frameworks
n
- Drive capability-building initiatives to strengthen ID competencies and innovation mindset
n
- Foster a culture of collaboration, creativity, and continuous improvement
n
n
n3. Project & Stakeholder Management
n
n
- Lead multiple concurrent learning projects with strong governance on timelines, scope, and quality
n
- Collaborate with cross-functional teams (Operations, QA, SMEs, Technology) across geographies
n
- Manage stakeholder expectations and communicate progress effectively
n
- Ensure productive resource planning and workflow management
n
n
n4. Content Development & Technical Writing
n
n
- Develop high-quality learning content adhering to Chicago Manual of Style standards
n
- Ensure clarity, consistency, and professionalism across all training materials
n
- Review and approve design outputs including facilitator guides, e-learning scripts, job aids, and assessments
n
n
n5. Digital Learning & Innovation
n
n
- Champion modern learning solutions, including:
n
- E-learning (Articulate, Captivate, etc.)
n
- AI-based authoring tools
n
- VR/AR learning experiences
n
- Gamified learning solutions
n
- Digital simulations & scenario-based learning
n
- Evaluate and implement new tools, technologies, and frameworks
n
- Drive experimentation and innovation in learner experience design
n
n
n6. Measurement & Continuous Improvement
n
n
- Define and track learning effectiveness using data-driven insights (Kirkpatrick, ROI models)
n
- Continuously enhance learning programs based on feedback, analytics, and business impact
n
- Establish KPIs for learning quality, engagement, and performance outcomes
n
n
nQualifications & Experience
nExperience
n
n
- 8–12+ years in instructional design or learning experience design
n
- 3–5+ years in a leadership or managerial role
n
- Experience in BPO,
shared services, or global operations environment preferred
n
n
nCore Skills & Competencies
nInstructional Design Expertise
n
n
- Deep knowledge of:
n
- Adult Learning Theory
n
- Learning Experience Design (LxD)
n
- Curriculum architecture
n
- Strong portfolio demonstrating diverse learning solutions
n
n
nTechnical & Digital Skills
n
n
- Proficiency in e-learning tools (e.g., Articulate 360, Adobe Captivate)
n
- Exposure to AI-enabled learning tools and automation platforms
n
- Experience designing immersive learning (VR/AR), gamification, and simulations
n
n
nProject Management
n
n
- Strong planning, prioritization, and execution skills
n
- Experience managing large-scale, multi-geography projects
n
- Familiarity with Agile or hybrid project management approaches is a plus
n
n
nCommunication & Writing
n
n
- Excellent verbal and written communication skills
n
- Advanced technical writing capability aligned with Chicago Manual of Style
n
- Ability to translate complex concepts into learner-friendly formats
n
n
nLeadership & Stakeholder Influence
n
n
- Strong people management and coaching skills
n
- Ability to influence senior stakeholders and drive alignment
n
- High adaptability in a fast-paced, evolving environment
n
n
nWhat Success Looks Like in This Role
n
n
- Delivery of high-impact, scalable learning programs across global operations
n
- Robust team performance, engagement, and capability growth
n
- Adoption of innovative learning technologies and modalities
n
- Measurable improvements in learner performance and business outcomes
n
n
nPreferred Attributes
n
n
- Experience in global/matrix organizations
n
- Exposure to digital transformation initiatives
n
nPassion for innovation in learning and emerging technologies
📌 Instructional Design Manager (Haryana)
🏢 Atain
📍 Haryana