This role is responsible for delivering reliable technical support and maintaining seamless day-to-day IT operations across Mango Mass Media. It is a hands-on position that demands strong problem-solving skills, quick response times, and the ability to effectively support teams in a dynamic, fast-paced media environment.

Key Responsibilities

- Provide day-to-day IT support for desktops, laptops, printers, and peripherals
- Troubleshoot hardware, software, network, and system issues
- Set up, configure, and maintain systems, operating systems, and applications
- Manage user access, emails, passwords, and basic cybersecurity practices
- Monitor and maintain network connectivity, Wi-Fi, and internet performance
- Handle IT asset management, documentation, and vendor coordination
- Ensure data backups and security protocols are followed
- Support onboarding and offboarding processes

Required Skills & Expertise





- Strong knowledge of Windows, Mac, Linux, networking, security, and hardware troubleshooting
- Experience with Access Points, Firewalls, and Network Management
- Hands-on knowledge of NAS Storage & Backup Solutions
- Familiarity with SIEM / Security Monitoring Tools
- Experience in Windows Server & Active Directory
- Working knowledge of Microsoft 365 / Office 365
- Understanding of Endpoint Security solutions (AV, EDR, etc.)

Requirements

- 2–4 years of experience in IT support / system administration
- Strong problem-solving skills and ability to diagnose issues quickly
- Ability to work independently and manage multiple requests
- Valuable communication and service-oriented mindset

📌 Information Technology Support Specialist (Hyderabad)
🏢 mango mass media
📍 Hyderabad